Operations Analyst (Travel)

Job Overview

Key Responsibilities

• Pricing & Revenue Optimization

• Scrape and monitor airfare data across our website, competitor sites, and metasearch platforms (e.g., Skyscanner, Google Flights, Wego, Kayak).
• Analyze competitive pricing and positioning in real-time and implement strategic pricing adjustments.
• Apply markups and discounts based on scraped data, airline deals, and updated commission structures.
• Maintain and update commission rules in line with airline updates.

• Business Growth & P&L Management

• Monitor fluctuations in airline fares and route performance across markets and take corrective action.
• Optimize pricing strategies to align with overall P&L goals.
• Maintain daily P&L and sales transaction reports for branch-level analysis.

• Brand Promotion & Deal Activation

• Activate and manage promotional deals in coordination with branches and backend systems (POS).
• Coordinate with marketing to ensure competitive fares are reflected in promotional materials.
• Collaborate with airline partners and internal stakeholders to secure best-value deals.

• Technical Coordination

• Identify and report technical issues affecting fare visibility, bookings, or partner integrations.
• Support integration of new PCCs, payment gateways, and suppliers in coordination with the tech team.
• Assist in monitoring fare visibility on Google Flights to prevent listing issues.

• Cross-functional Support & Administration

• Create and manage promotional coupon codes for internal use.
• Review Not Booked Reports (NBRs) and escalate unresolved booking issues.
• Validate ADMs (Agency Debit Memos) from airlines and coordinate follow-ups.
• Liaise with departments such as Operations, Marketing, and Business Development for alignment on commercial priorities.

Key Requirements

• Bachelor's degree in Business, Marketing, Travel & Tourism, or related field (MBA preferred).
• 5-10 years of experience in a commercial role within the travel industry, preferably in a managerial capacity.
• Strong understanding of airline pricing, metasearch engines, and travel booking platforms.
• Proficiency in data analysis, P&L management, and reporting tools.
• Excellent negotiation and stakeholder management skills.
• Technical acumen to coordinate with IT teams on integrations and system improvements.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment and manage cross-functional projects.