Operations Analyst (Travel)

Job Overview We are seeking a dynamic and analytical Manager - Commercial & Expansion from the travel industry to drive our pricing strategies, market positioning, and revenue growth across multiple regions. This role requires a balance of strategic thinking and hands-on execution, with responsibilities spanning pricing intelligence, profit optimization, partner negotiations, technical coordination, and cross-departmental collaboration. The ideal candidate will have strong commercial acumen, a deep understanding of the travel industry, and the ability to lead initiatives that support both branch-level and company-wide growth. Key Responsibilities Pricing & Revenue Optimization Scrape and monitor airfare data across our website, competitor sites, and metasearch platforms (e.g., Skyscanner, Google Flights, Wego, Kayak). Analyze competitive pricing and positioning in real-time and implement strategic pricing adjustments. Apply markups and discounts based on scraped data, airline deals, and updated commission structures. Maintain and update commission rules in line with airline updates. Business Growth & P&L Management Monitor fluctuations in airline fares and route performance across markets and take corrective action. Optimize pricing strategies to align with overall P&L goals. Maintain daily P&L and sales transaction reports for branch-level analysis. Brand Promotion & Deal Activation Activate and manage promotional deals in coordination with branches and backend systems (POS). Coordinate with marketing to ensure competitive fares are reflected in promotional materials. Collaborate with airline partners and internal stakeholders to secure best-value deals. Technical Coordination Identify and report technical issues affecting fare visibility, bookings, or partner integrations. Support integration of new PCCs, payment gateways, and suppliers in coordination with the tech team. Assist in monitoring fare visibility on Google Flights to prevent listing issues. Cross-functional Support & Administration Create and manage promotional coupon codes for internal use. Review Not Booked Reports (NBRs) and escalate unresolved booking issues. Validate ADMs (Agency Debit Memos) from airlines and coordinate follow-ups. Liaise with departments such as Operations, Marketing, and Business Development for alignment on commercial priorities. Key Requirements Bachelor's degree in Business, Marketing, Travel & Tourism, or related field (MBA preferred). 5-10 years of experience in a commercial role within the travel industry, preferably in a managerial capacity. Strong understanding of airline pricing, metasearch engines, and travel booking platforms. Proficiency in data analysis, P&L management, and reporting tools. Excellent negotiation and stakeholder management skills. Technical acumen to coordinate with IT teams on integrations and system improvements. Strong attention to detail, analytical thinking, and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment and manage cross-functional projects.