Operation/Quality Lead

The role of developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management involves collaborating with regional and global teams on service planning and execution. You will be responsible for fostering cross-functional collaboration and acting as a liaison between business units and sales. Additionally, you are expected to contribute proactively to projects through research and data analysis to ensure project success and customer satisfaction. Monitoring product service metrics, identifying gaps, and recommending corrective measures in a timely manner will also be part of your responsibilities. Crafting support strategies for product families in adherence to established protocols and methodologies will be a key responsibility. You will act as the representative of services within product core teams, ensuring the integration of service requisites into the product development process. Establishing targets for product service metrics, monitoring the performance of product support operations, and discerning instances necessitating corrective measures are essential tasks that you will undertake. Engaging in cooperative efforts with regional and global teams, executing comprehensive project plans, and developing and enhancing customer relationships are crucial aspects of the role. Collaborating closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations, and acting as a liaison between business units and sales to ensure alignment and successful business outcomes through effective communication are also part of the responsibilities. Contributing proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments, and supporting priority projects with direction are key expectations from this role. The ideal candidate for this role should possess a four-year Degree in Business Administration or any related discipline, or commensurate work experience or demonstrated competence. Typically, 0-2 years of work experience in areas such as service business management, delivery, solution architecting, business planning, or a related field is preferred. The preferred certifications for this role are not specified. However, knowledge and skills in Agile Methodology, Analytics, Business Development, Business Strategies, Customer Relationship Management, Data Analysis, Digital Marketing, Go-to-Market Strategy, Key Performance Indicators (KPIs), Market Research, Marketing, Marketing Strategies, New Product Development, Product Management, Product Marketing, Product Strategy, Project Management, Thought Leadership, and Value Propositions are beneficial. Cross-org skills such as Effective Communication, Results Orientation, Learning Agility, Digital Fluency, and Customer Centricity are important for success in this role. The impact of this position involves influencing own work and acting as a team member by providing information, analysis, and recommendations in support of team efforts. The complexity of the role includes learning to apply basic theories and concepts to work tasks. Please note that this job description provides a general overview of the role's nature and level of work performed. It is not an exhaustive list of all duties, skills, responsibilities, and knowledge. Duties may change, and additional functions may be assigned as needed by management.,