Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Kolkata
>
Zensar
>
Operation Manager Operation Manager

Operation Manager Operation Manager

Zensar

10 - 15 years

35 - 40 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:19 hours ago| Platform:

Apply

Skills Required

IT services Service management Change management Networking Disaster recovery Problem management Incident management IT operations Information technology Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operation Manager

We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment.

Responsibilities:

Operational Leadership:

Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
Oversee the daily operations of all IT infrastructure, applications, and services, ensuring high availability, performance, and security.
Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness.

IT Service Management (ITSM) & ITIL:

Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request fulfillment.
Define, implement, and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure service delivery targets are met or exceeded.
Drive continuous service improvement initiatives based on performance metrics, customer feedback, and industry best practices.

Cloud Operations:

Manage and optimize operations within cloud environments (e.g., AWS, Azure, GCP), including infrastructure provisioning, monitoring, cost management, and security.
Develop and implement strategies for cloud resource optimization, automation, and disaster recovery.
Stay abreast of emerging cloud technologies and trends to ensure our cloud operations remain cutting-edge and efficient.

Service Management:

Ensure the seamless delivery of IT services to internal and external stakeholders, focusing on user satisfaction and business continuity.
Develop and maintain strong relationships with key stakeholders, including business leaders, vendors, and customers.
Implement robust monitoring and reporting mechanisms to track service performance and identify areas for improvement.

Process Improvement & Automation:

Identify opportunities for process automation and optimization to enhance operational efficiency and reduce manual effort.
Implement and manage operational tools and technologies to streamline workflows and improve data visibility.
Drive the adoption of lean principles within IT operations.
Risk Management & Compliance:
Identify and mitigate operational risks, ensuring compliance with relevant industry standards and regulatory requirements.
Develop and maintain comprehensive disaster recovery and business continuity plans.

Qualifications:

Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.

Experience:

10+ years of progressive experience in IT operations, with at least 5 years in a leadership or management role.
Demonstrable experience with large-scale IT environments, including on-premise, hybrid, and cloud infrastructures.

Technical Skills:

Strong expertise in ITIL and ITSM frameworks (ITIL v3 or v4 certification highly preferred).
Extensive experience with Cloud Operations (AWS, Azure, or GCP certifications are a plus).
Proficiency in service management platforms (e.g., ServiceNow, Jira Service Management).
Solid understanding of networking, cybersecurity principles, and data center operations.
Experience with scripting and automation tools (e.g., Python, PowerShell, Ansible) is a plus.

Soft Skills:

Exceptional leadership, communication, and interpersonal skills.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving abilities.
Demonstrated commitment to continuous learning and professional development

More Jobs at Zensar

Urgent Opening For GenAI with Python

Pune, Bengaluru, Hyderabad

6 - 10 yrs

INR 16 - 31 Lacs

PERL PL/SQL Developer

Pune

3 - 5 yrs

INR 8 - 9 Lacs

BUSINESS FINANCE MANAGER

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

5 - 15 yrs

INR 22 - 27 Lacs

Senior Data Architect

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

7 - 9 yrs

INR 9 - 11 Lacs

Martech resources - Internal

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

4 - 7 yrs

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now

Zensar

Information Technology and Services

Mumbai

8000+ Employees

409 Jobs

Key People

Sandeep Kishore

Chief Executive Officer
Himanshu G, Gowda

Chief Financial Officer
Ravi Kumar

Chief Technology Officer

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Operation Manager Operation Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Operation Manager

Responsibilities:

Operational Leadership:

IT Service Management (ITSM) & ITIL:

Cloud Operations:

Service Management:

Process Improvement & Automation:

Qualifications:

Experience:

Technical Skills:

More Jobs at Zensar