Operation manager

As a Hospital Operations Manager, you will play a crucial role in ensuring the smooth coordination between clinical, non-clinical, and support services to provide high-quality patient care while maintaining efficiency, compliance, and financial sustainability at the hospital. **Key Responsibilities:** - Oversee day-to-day hospital operations, including patient services, administration, and facility management. - Coordinate with clinical staff, nursing, pharmacy, laboratory, and other departments for seamless patient care delivery. - Develop and implement hospital policies, standard operating procedures (SOPs), and quality standards. - Ensure compliance with healthcare regulations, accreditation, and safety protocols. - Monitor hospital budgets, control expenses, and optimize resource utilization. - Manage patient admission, discharge, billing, and support services to ensure smooth workflows. - Supervise staff scheduling, performance, and training needs. - Handle vendor management, procurement of medical/non-medical supplies, and inventory control. - Monitor key performance indicators (KPIs) such as patient satisfaction, bed occupancy, turnaround times, and efficiency levels. - Lead emergency preparedness, risk management, and ensure hospital safety standards. - Support hospital management in strategic planning and expansion activities. **Qualifications & Skills:** - Bachelors/Masters degree in Hospital Administration, Healthcare Management, Business Administration, or related field. - 5+ years of experience in hospital or healthcare operations management. - Strong knowledge of hospital workflows, NABH/JCI standards, and healthcare regulations. - Excellent leadership, team management, and interpersonal skills. - Proficiency in hospital information systems (HIS) and MS Office tools. - Strong problem-solving and decision-making abilities. - Financial acumen with experience in budgeting and cost control. As a Hospital Operations Manager, you will be expected to demonstrate key competencies such as a patient-centered approach, strategic planning & operational excellence, staff management & leadership, process improvement & quality control, strong communication & negotiation skills, as well as crisis and risk management abilities. This job is a full-time, permanent position. The work location is in person. **Benefits:** - Provident Fund (Note: No additional details of the company were mentioned in the job description),