Operation Executive

Key Responsibilities: Fleet & Vehicle Management Monitor vehicle availability, scheduling, and deployment. Ensure regular servicing, maintenance, and cleanliness of vehicles. Handle vehicle breakdowns, accidents, and replacements efficiently. Maintain accurate records of vehicle documents (insurance, permits, pollution certificates, etc.). Driver Coordination Assign and monitor drivers as per daily bookings and operations. Ensure driver compliance with grooming standards and behavior protocols. Maintain driver attendance, duty rosters, and ID cards. Customer Service Coordinate with customers for pickup/drop timings, special requests, or complaints. Ensure timely and professional resolution of customer issues. Ensure customer satisfaction through service feedback collection and follow-up. Booking & Dispatch Manage booking schedules (online/offline) and dispatch vehicles accordingly. Coordinate with the sales/reservations team for smooth handovers and timely delivery. Billing & Documentation Prepare and cross-check rental agreements, invoices, trip sheets, and fuel slips. Ensure timely billing and reconciliation with accounts. Compliance & Reporting Ensure adherence to company policies, transport laws, and safety regulations. Generate and submit daily/weekly reports on fleet status, operations, and revenue. Vendor & Office Coordination Liaise with vendors for maintenance, insurance, and accessories. Manage office-related logistics like fuel cards, toll charges, FASTag balances, etc. Key Requirements: Education: Graduate in any discipline Experience: 2–5 years in a car rental, transport, or fleet management company. Skills: Excellent coordination and problem-solving skills. Strong communication and customer handling ability. Proficiency in MS Excel, Google Sheets, and fleet management software. Basic knowledge of vehicle documentation and compliance. Work Conditions: Willingness to work in shifts, including weekends and holidays. Must be reachable during operational hours for emergency coordination. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Work Location: In person