Key Responsibilities: • Customer Support: Handle customer queries across platforms with professionalism and empathy. Ensure prompt resolutions and positive customer experiences. • Order Fulfilment: Oversee the end-to-end process of order packing, dispatch, and delivery coordination. • Inventory Management: Track and maintain inventory across platforms and warehouses. Conduct regular audits and ensure stock accuracy. • Backend Coordination: Liaise with logistics partners, warehouse teams, and other backend vendors to ensure smooth operations. • Data & Research: Work on Excel to maintain reports, analyze sales trends, and contribute to market and product research. • Administrative Assistance: Assist the founder with light personal and administrative tasks as needed. Required Skills & Qualifications: • Proficiency in Microsoft Excel (formulas, sheets, basic analysis) • Strong communication and coordination skills • Ability to multitask and manage timelines • Self-driven, detail-oriented, and responsible • Prior experience in D2C/e-commerce operations is a plus

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Operation Executive