Operation Analyst (International Voice Process)

Purpose of the Role:

Operations Analyst is a position where the Municipal Lien search process has to be performed, and the Analyst needs to understand how unpaid government dues can block a sale or affect property value. Their job ensures that liens are found, verified, and reported—protecting both the lender and the buyer. It’s about ensuring clean titles and safeguarding the property's role as collateral. The Municipal Lien Analyst role involves researching, analyzing, and reporting on municipal liens to ensure accurate data management and compliance, facilitating informed decision-making in real estate transactions

• US Administrative Structures Knowledge: Analyze and understand administrative frameworks across counties, cities, municipalities, towns, and townships in the US to ensure accurate data management.
• Property Tax and Lien Analysis: Research and evaluate property tax calculations, assessment methods, payment procedures, and lien processes to support effective decision-making.
• Lien Management: Proficiently handle property liens, including obtaining lien payoffs, clearing liens, and assessing their impact on property transactions.
• Government Website Navigation: Navigate government portals effectively to retrieve essential information on permits, code enforcement, utilities, and property taxes.
• Regulatory Monitoring: Stay updated on changes in website layouts and content to maintain accuracy in information retrieval and reporting.
• Code Violations & Permits Management: Analyze code violations, understand their implications for property ownership, and develop strategies for resolution, including managing distinctions between open and expired permits.
• Utility Services Understanding: Research utility services in US homes and analyze billing processes for both public and private utility providers.
• Team Collaboration: Collaborate with team members to ensure effective execution of tasks and promote continuous professional development.

Essential Skills

• Strong verbal and written communication skills with fluent English and an accent that is easily understood by American clients.
• Proven ability to communicate effectively with government officials, property owners, and stakeholders to resolve lien-related matters.
• Proficiency in using online research tools and computer software for data collection and management.
• Exceptional organizational skills with strong problem-solving abilities.
• Detail-oriented with the capability to manage multiple tasks and projects concurrently.

Desired Skills

• Prior experience as a municipal lien analyst or working with US property liens and local government entities will be preferred
• Knowledge of permit search, code & real estate transactions, particularly as they relate to liens and tax procedures, is a strong advantage.
• Candidates are required to carry and use their laptop at the workplace.

Education and Experience:

• Bachelor’s degree in Public Administration, Real Estate, Finance, or a related field.
• We are also open to applications from freshers who possess excellent communication skills and a strong motivation to work in operations.
• 0-2 years of experience is required in any service industry.

Apart from a competitive compensation package with bonus opportunities,

We offer:

• An intellectually stimulating environment where you'll collaborate with colleagues across the US, Bulgaria, and India.
• Robust career development with pathways for internal mobility and professional growth.
• Comprehensive paid time off, including vacation, sick time, and holidays.

Why Join Rexera?

At Rexera, we celebrate diversity and embrace uniqueness. We believe in channeling your skills to bring out the best in you, and we recognize and value each employee's efforts. We are committed to maintaining a workplace free from discrimination of any kind.

Job Types: Full-time, Permanent, Fresher

Pay: ₹360,000.00 - ₹480,000.00 per year

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• How many years of total experience do you have?
• What is your current CTC (LPA)?
• What is your expected CTC (LPA)?
• On a scale of 1 to 10, how would you rate your English corporate communication skills?
• Do you have a personal laptop? Please note that having a laptop is a mandatory requirement for this position.
• This role involves an international voice process, which includes making calls for data collection. Are you comfortable with making outbound calls as part of your daily responsibilities?

Location:

• Bangalore, Karnataka (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Expected Start Date: 07/07/2025