3 - 5 years
4 - 5 Lacs
Posted:3 months ago|
Platform:
Work from Office
Full Time
Hi, Opening is for Technical Support role with 3-5 years of experience. Location- Bellandur, Bangalore Candidate should speak Hindi and English both the languages fluently. Kindly share your resume at reena.sachdev@thakralone.in along with you Aadhaar Card Number and Name. PFB the Brief JD: This role, Commercial Premier Agent will provide Services to Lenovo Premier Customers and report to Operation Manager. Role: Commercial Premier Agent Position Description 1. Fluency in speaking English and Hindi. 2. Good Technical & analytical skills. 3. Good verbal communication skills and e-mail etiquette 4. Manage customer time / responsiveness / TAT 5. Good customer handling and interpersonal skills. 6. Sound Knowledge of Lenovo Products. 7. Basic understanding of key KPIs OSAT, FTR, and repeat repair. (Cx & Cost) 8. Own and follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process. 9. Close loop with DSAT customers Position Requirements: 1. Graduates/10+2+3 with minimum of 3+ Years of experience in technical support 2. Preferred service industry exposure 3. Relevant technical certifications would be an added advantage Regards, Reena
Thakral One
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