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Opening is For Technical Support_ Bellandur Bangalore

Opening is For Technical Support_ Bellandur Bangalore

Thakral One

3 - 5 years

4 - 5 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Technical Support L1 Support Helpdesk Desktop Support Remote Support Laptop Support Ticketing Tools Service Desk Troubleshooting

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Job Type

Full Time

Job Description

Hi, Opening is for Technical Support role with 3-5 years of experience. Location- Bellandur, Bangalore Candidate should speak Hindi and English both the languages fluently. Kindly share your resume at reena.sachdev@thakralone.in along with you Aadhaar Card Number and Name. PFB the Brief JD: This role, Commercial Premier Agent will provide Services to Lenovo Premier Customers and report to Operation Manager. Role: Commercial Premier Agent Position Description 1. Fluency in speaking English and Hindi. 2. Good Technical & analytical skills. 3. Good verbal communication skills and e-mail etiquette 4. Manage customer time / responsiveness / TAT 5. Good customer handling and interpersonal skills. 6. Sound Knowledge of Lenovo Products. 7. Basic understanding of key KPIs OSAT, FTR, and repeat repair. (Cx & Cost) 8. Own and follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process. 9. Close loop with DSAT customers Position Requirements: 1. Graduates/10+2+3 with minimum of 3+ Years of experience in technical support 2. Preferred service industry exposure 3. Relevant technical certifications would be an added advantage Regards, Reena

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Thakral One

www.thakralone.com

IT Services and IT Consulting

Singapore

501-1000 Employees

115 Jobs

Key People

Rajesh Thakral

Chief Executive Officer
Gaurav Thakral

Chief Operating Officer
Sanjay Gupta

Chief Financial Officer

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Opening is For Technical Support_ Bellandur Bangalore

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