Opening For Technical Support- Zinq @Navi Mumbai

Job opening for Technical Support with Zinq ELECTRONICS at Navi Mumbai

NOTE- If Interested mail me your updated CV on careers@zinq.in or you can call us on 98203 43217

Company Website: www.zinq.in

Company Address: ZINQ ELECTRONICS PVT. LTD.

418-419, 4th Floor, Platinum Technopark,

Near Vashi Station, Vashi, Navi Mumbai - 400703

Position Summary:

As a Technical Support Specialist, you will provide remote and on-site support for the

installation, configuration, maintenance, and troubleshooting of electronic security systems,

including but not limited to CCTV, alarm systems, access control, and intercoms. Your goal

is to ensure client satisfaction through timely resolution of technical issues and clear,

professional communication.

Qualifications:

Required:

• 2+ years of experience in technical support, preferably in the electronic security or

low-voltage industry.

• Solid understanding of CCTV, access control, alarm systems, and related

hardware/software.

• Experience with brands like Hikvision, Dahua, Honeywell, Axis, Bosch, Genetec, or

similar is a plus.

• Familiarity with networking fundamentals (IP addressing, routers, switches, port

forwarding).

• Strong troubleshooting and analytical skills.

• Excellent verbal and written communication skills.

• Customer-focused attitude with the ability to handle pressure and multi-task.

• Ability to read and understand wiring diagrams and technical manuals.

Preferred:

• Industry certifications (e.g., ESA, CompTIA Network+, Genetec/Lenel/Axis

certification).

• Knowledge of cloud-based security platforms or VMS systems.

Key Responsibilities:

• Respond to support requests via phone, email, or ticketing system in a timely and

professional manner.

• Troubleshoot and resolve hardware and software issues with surveillance cameras,

DVR/NVR systems, alarm panels, access control systems, and related equipment.

• Assist field technicians during installation and service calls with technical guidance

and remote support.

• Configure systems remotely, including IP camera networks, alarms, and access

control platforms.

• Maintain accurate documentation of support cases, solutions, and system

configurations.

• Escalate unresolved issues to appropriate internal teams or vendors when needed.

• Stay current with product updates, industry standards, and new technologies.

• Provide end-user training and support on system usage when necessary.

• Participate in on-call rotation for after-hours support.