OP2

Experience Required

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  Moderate experience: Minimum 24 months overall.

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  At least 12 months experience in one or more of the following:

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    Software Testing

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    Bug Triaging

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    Audits / Quality Checks

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    Technical Issue Resolution

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    Subject Matter Expertise

Key Responsibilities

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  Take end-to-end ownership of assigned responsibilities to maintain high program health.

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  Manage work allocation and ensure defined targets are met/exceeded (Productivity, Quality, SLA, Efficiency, Utilization).

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  Ensure process adherence and identify process gaps for improvements.

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  Conduct regular quality audits.

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  Handle policy, training, reporting, and quality management where no separate POCs exist.

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  Perform root cause analysis (Fishbone, RCA, 5-Whys, etc.) to resolve issues effectively.

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  Identify and escalate high-impact issues quickly with minimal downtime.

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  Manage multiple responsibilities while ensuring core duties are completed.

Skills & Competencies

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  Strong proficiency in MS Office / Google Suite.

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  Basic knowledge of SQL and experience with JIRA or similar ticketing tools.

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  Proficient in Excel/Google Sheets (Pivot Tables, VLOOKUP, Data Processing).

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  Good knowledge of data analysis techniques.

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  Excellent logical reasoning, problem-solving, and attention to detail.

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  Strong English reading comprehension and writing skills (concise & accurate).

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  Ability to read and interpret complex SOPs.

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  High capability to perform repetitive tasks with accuracy.

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  Ability to memorize technical/engineering terminologies and project details.

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  Familiarity with smartphones, test platforms, and navigation tools.