OP2

Job Information

Date Opened

06/27/2025

Job Type

Permanent

RSD NO

11307

Industry

IT Services

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

Moderate experience - minimum 24 months Minimum 12 months experience in any one of the following areas: Software testing Bugs triaging Audits/quality checks Subject matter expert Technical issue resolution Proficient working knowledge of MS Office or Google suite. Basic experience with JIRA or ticketing tools. Exceptional reading comprehension and English writing skills. Basic knowledge of SQL. Experience in extracting and processing data using Excel/Google Sheets (including pivot tables and VLOOKUP) Proficient in data analysis techniques, root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.) Be able to achieve high program health by taking charge of the responsibilities end to end real time Work allocation Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency and Utilization) Ensure process adherence Identify process gaps & improvements Can manage multiple responsibilities along with Core duties Quality audits (regularly) Manage policy, training, reporting, quality if there are no separate POCs for the same. High attention to detail Excellent logical reasoning ability and bias for action. Ability to identify and report high impact issues with minimal loss of time. High ability to reason and comprehend unclear issues. High ability to read a complex, multipage Standard Operating procedure manual. High ability to write concise and accurate English. High ability to read and understand English. Basic understanding of quality and quality control. High ability to perform repetitive tasks over a long period at a high level of accuracy and quality. Ability to memorize Engineering terminologies and project related details. Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.