Online Reputation Manager – Review Mitigation Specialist

Job Description

💼 Job Title: Online Reputation Manager – Review Mitigation Specialist Location: Remote Type: Full-Time Reports To: VP – Strategy Office Start Date: Immediate Shift: 7:00 PM – 4:00 AM IST 🧩 About Simplia Simplia is a fast-growing AI-powered digital marketing and technology firm helping service-based businesses dominate their markets. As we scale rapidly, maintaining a clean and trusted digital footprint is critical to our success. This role is focused specifically on proactive review removal, mitigation, and suppression to safeguard our public reputation. 🎯 Role Overview We’re seeking a technically skilled and results-driven Online Reputation Manager who specializes in removing or mitigating negative reviews across platforms like Google, BBB, Yelp, Trustpilot, and others . This is not just a communication role — it's hands-on, tactical, and requires knowledge of the backend processes, guidelines, and escalation channels of these platforms. You will act as our first line of defense in identifying harmful content, navigating platform-specific appeal mechanisms, and ensuring our online presence reflects the professionalism and quality of the brand. 🔑 Key Responsibilities Identify, flag, and take action to remove or suppress negative reviews and harmful content from Google, BBB, Yelp, Trustpilot, and other review sites Understand and navigate each platform’s community guidelines, removal policies , and escalation procedures File appeals, disputes, or content violation claims to request takedown of reviews that violate terms of service Coordinate with legal or compliance teams where needed for platform escalation or formal notice submissions Monitor public review platforms daily and maintain detailed logs of negative content actions taken Collaborate with internal teams (support, sales, fulfillment) to resolve underlying issues and support removal claims with factual responses Implement proactive content dilution strategies by generating and amplifying authentic positive reviews Maintain up-to-date digital listings across directories and ensure consistency of brand data (NAP - name, address, phone) Provide weekly and monthly reporting on review activity, resolution status, and sentiment trends 📌 Qualifications 3+ years of experience in Online Reputation Management, Complaint Resolution, or Content Moderation Proven hands-on experience removing or disputing negative reviews from platforms such as Google, Trustpilot, BBB, and Yelp Deep understanding of platform-specific policies and content removal workflows Comfortable working with CRM, review tracking, and escalation tools Excellent written communication for crafting platform-appropriate responses and appeals Highly detail-oriented with strong problem-solving and investigative skills Bonus: Experience in digital brand protection, SEO suppression, or legal content takedowns 🧠 Ideal Candidate Traits Persistent and resourceful in getting content removed or mitigated Technically savvy and quick to learn new platforms and systems Calm under pressure, especially when handling high-visibility or urgent reputation issues Discreet and professional when handling sensitive company information Passionate about brand integrity and digital risk management If you're someone who understands not just how to respond to bad reviews , but how to get them taken down , and you thrive in a role where you can directly protect and elevate brand presence — we want to hear from you. Show more Show less