OnGrid - IT Support Engineer - Windows & Mac OS

About The Role

Objectives Of The Role

• Maintain and manage core IT operations including OS administration, security tools, enterprise applications, servers, email systems, and endpoint devices.
• Drive business-critical IT tasks, upgrades, and continuous system improvements.
• Enhance organizational productivity through optimized IT processes and robust technical support.
• Research, evaluate, and recommend emerging technologies, tools, and hardware.
• Function as the SME for Windows, Mac OS, Microsoft Office applications, Google Workspace, Adobe Suite, and related enterprise software.
  

Key Responsibilities

Technical Support & Device Management :

• Install, configure, and support workstations, laptops, printers, VoIP devices, and enterprise software.
• Provide Level 1 & Level 2 support for hardware, software, and network issues.
• Troubleshoot OS-level problems across Windows and Mac environments.
  

Systems & Network Administration

• Execute IT systems and network tasks including design, documentation, implementation, testing, and administration.
• Monitor system performance and ensure high availability and security.
• Identify vulnerabilities and propose improvements for efficiency and risk mitigation.
  

IT Infrastructure & Upgrades

• Implement software and application updates, patches, and version upgrades.
• Conduct root-cause analysis for performance issues and deploy solutions.
• Maintain accurate IT asset inventory and license tracking.
  

Employee Enablement & Training

• Train employees on hardware/software usage, collaboration tools, and IT best practices.
• Create documentation for common issues, workflows, and troubleshooting guides.
• Provide proactive support to ensure smooth daily operations.
  

Required Skills & Qualifications

• 2- 5 years of relevant experience in IT Support / IT Operations / Desktop Support.
• Hands-on expertise in Windows & Mac OS, laptop/desktop troubleshooting, and device configuration.
• Strong knowledge of MS Office 365, Google Workspace, Adobe tools, and common enterprise software.
• Basic understanding of LAN/WAN, VPN, routers, firewalls, and network troubleshooting.
• Excellent problem-solving, communication, and customer-handling skills.
• Ability to work in a dynamic, fast-paced environment.
  

Preferred Skills (Good To Have)

• Experience with ticketing systems, ITSM tools, or endpoint management platforms.
• Exposure to cloud services (Azure / AWS / Google Cloud).
• Certifications like CompTIA A+, Network+, Security+, MCP, or equivalent