Onboarding Specialist

Job Description

Job Title: Onboarding Specialist Location: Four States (Goa, Delhi, Ahmadabad, Pune) About Swiggy: Swiggy is India’s leading on-demand delivery platform, bringing food, groceries, and more to millions of customers. We are committed to delivering a seamless and delightful experience for our partners and users. Role Overview: As an Onboarding Specialist, you will be responsible for ensuring a smooth and efficient onboarding process for new restaurant partners and delivery executives. You will act as the first point of contact, guiding them through documentation, training, and platform setup. Key Responsibilities: Coordinate with new partners to collect required documents and information. Conduct onboarding sessions (virtual or in-person) to educate partners about Swiggy’s processes, policies, and technology. Ensure all compliance checks are completed before activation. Provide support for any queries during the onboarding process. Collaborate with internal teams to resolve issues and improve the onboarding experience. Maintain accurate records of onboarding progress and status. Requirements: Bachelor’s degree in any discipline. 1-2 years of experience in onboarding, customer support, or operations (preferred). Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment. Proficiency in MS Office and familiarity with CRM tools. Why Join Us? Be part of a dynamic and growing team. Opportunity to make a direct impact on partner experience. Competitive salary and benefits. How to Apply: Send your resume to [golu.kumarsingh1_ch@external.swiggy.in] with the subject line “Onboarding Specialist Application – [Golu Singh]”.