86801 Onboarding Jobs - Page 41

We are seeking an experienced and strategic HR Head to lead our Human Resources function. The HR Head will be responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization. This includes talent acquisition, organizational development, performance management, training, employee relations, and compliance. The ideal candidate is a proactive leader with strong business acumen and a passion for creating a high-performing culture. Key Responsibilities: Strategic HR Leadership Design and implement HR strategies aligned with the company’s vision and goals. Partner with senior leadership to drive organizational change and workforce planning. Talent Acquisition & Management Lead recruitment efforts to attract top talent. Develop and manage onboarding, succession planning, and retention strategies. Performance & Culture Build and maintain a performance-driven culture with clear KPIs and development plans. Oversee implementation of employee engagement and recognition programs. Compliance & Risk Management Ensure legal compliance with labor laws and HR best practices. Update policies and procedures in line with local and international standards. Compensation & Benefits Develop competitive compensation and benefits strategies. Monitor market trends and adjust policies to retain and attract talent. Learning & Development Drive a learning culture through training and professional development programs. HR Operations & Systems Oversee HR operations, including HRIS, documentation, audits, and reporting. Streamline HR processes through technology and automation. Requirements: Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field. 10+ years of progressive HR experience, with at least 5 years in a leadership role. Strong knowledge of labor laws, HR systems, and HR best practices. Proven experience in change management, employee relations, and leadership coaching. Exceptional communication, interpersonal, and decision-making skills. Experience in [industry, e.g., manufacturing, IT, healthcare] is preferred. Key Competencies: Strategic thinking and problem-solving Integrity and confidentiality Leadership and influence Collaboration and team development Results orientation and accountability Job Type: Full-time Pay: ₹400,000.00 - ₹800,000.00 per year Work Location: In person

DESCRIPTION This role is for the AFT Inbound Foundations and Routing team (IBFR) team which is responsible to build core software components/services that orchestrate the movement of inventory within a warehouse and interfacing with sortation and SCOT systems for high fidelity promise and planning decisions. Worldwide, the IBFR team supports 570+ FCs across NA, EU and JP regions. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads the industry through innovation and delights millions of customers worldwide. We have challenging problems (both business and technical) that leverages new technologies that support our high volume, low latency and high availability services. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast paced environment working with smart, passionate software developers, this might be the role for you. A successful candidate for this position will be able to build new software from the ground up, create pragmatic solutions for complex business problems, enjoy working closely with operations staff in Amazon fulfillment centers around the world. Key job responsibilities Basic qualifications 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience Experience programming with at least one software programming language Preferred qualifications 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. BASIC QUALIFICATIONS 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language PREFERRED QUALIFICATIONS 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives Key job responsibilities Ensure a safe work environment Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations Responsible for the overall Quality, Productivity and dark store performance Appraise performance; resolve problems; and address staffing needs Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. Ensuring Building heath and inventory metrics with best in class quality metrics Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. Proactively identify and lead process improvement initiatives Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. Ensure best practices in people management and accountable for compliance, Connections and scorecards. Manage People and team development Create leaders and talent pipeline. Good stake holder management and project management skills Do cross functional and cross mile interfacing and take up for the best practices and initiatives BASIC QUALIFICATIONS 2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS 2+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Are you interested in building high-performance, globally scalable Financial systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? Do you have a passion for ensuring a positive customer experience? This is the job for you. Amazon Financial Technology Team is looking for a results-oriented, driven software development engineer, who can help us create the next generation of distributed, scalable financial systems. Our ideal candidate thrives in a fast-paced environment, enjoys the challenge of highly complex business contexts that are typically being defined in real-time. We need someone to design and develop services that facilitate global financial transactions worth billions (USD) annually. A Software Development Engineer (SDE) at Amazon works on real world problems on a global scale, owns their systems end to end and influences the direction of our technology that impacts hundreds of millions of customers around the world. You can expect to design flexible and scalable solutions, and work on some of the most complex challenges in large-scale computing by utilizing your skills in data structures, algorithms, and object oriented programming. Coming to Amazon gives you the opportunity to work on a small development team in one of our many rapidly growing organizations. You will learn all about how to design, implement and test highly scalable solutions using AWS cloud platform and its many products, in challenging agile projects, working with best in class professionals. In this role you will: Deliver a Best-in-Class customer experience by continuously improving platform, code and services that enable receivables globally Build services/integration for Financial Applications Design and Develop Best integration patterns for our system. Leverage and integrate with different tools, technologies and products within Amazon to reduce operational cost and enhance customer experience Partner directly with other Software Development Engineers (SDEs), Technical Program Managers, Functional Analysts and Customers to understand features and continuously identify opportunities to build and deploy software solutions. Key job responsibilities Define high level and low level design for software solutions using the latest AWS technology in a large distributed environment. Take the lead on defining and implementing engineering best practices and using data to define and improve operational best practices. Help drive the architecture and technology choices for FinTech accounting products. Design, develop and deploy medium to large software solutions for Amazon accounting needs. Raise the bar on code quality, including security, readability, consistency, maintainability. BASIC QUALIFICATIONS 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language PREFERRED QUALIFICATIONS 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon’s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire retailers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience and skills: More than 3+ years of experience in sales Bachelor's degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business “by the numbers”. Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, retail, advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal attributes and competencies: Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesn't wait to be asked. Plans efficiently. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. BASIC QUALIFICATIONS Bachelor's degree PREFERRED QUALIFICATIONS 1+ years of sales experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Role Description Technical Program Managers(TPM) define the product strategy, requirements and influence the design, development, testing, deployment and maintenance of the company’s software applications, systems, services and other technology projects end-to-end. As a key contributor throughout the engineering lifecycle, TPMs ensure consistent delivery of high-quality software and influence technical decisions on architecture and implementation of software systems and services. They thrive in entrepreneurial environments and are not hindered by ambiguity or competing priorities. They understand the customer and work backwards to define roadmaps and drive execution across stakeholders. They clearly communicate goals, roles, responsibilities and desired outcomes to internal cross-functional and remote project teams as well as have the ability to influence cross-team and from individual contributors to senior leadership. Key job responsibilities Skills of a successful TPM System Design: System Design is a crucial competency for Technical Program Managers at Amazon, requiring a comprehensive understanding of both technical architecture and scalable solutions. TPMs must ensure business and technical stakeholder needs are aligned while driving meaningful discussions that lead to clear decisions. They are expected to collaborate with Senior/Principal Engineers to develop architectures that scale effectively and match ambitious business objectives. When approaching system design, TPMs must consider multiple critical factors including scalability, performance, security, and technical trade-offs between different technologies. They need to be proficient in distributed systems, Service-Oriented Architecture (SOA), and n-tiered software architecture. Program Management: Program Management at Amazon TPMs involves managing complex cross-functional programs with significant organizational impact. TPMs are accountable for overseeing program lifecycles, which may focus on either a single critical technology product or broader initiatives spanning multiple organizations and geographies. They define the program's mission, vision, and tenets while setting clear objectives and driving teams both within and outside their organization to deliver results. Their role includes managing organizational roadmaps, contributing to different narratives, and owning organizational goals. TPMs play a vital role at Amazon by defining and executing technical strategy while serving as a bridge between business needs and technical implementation. They are critical because they define the technical strategy, functional requirements, and influence the entire technology lifecycle from design to maintenance of Amazon's software applications, systems, and services. TPMs drive mindful discussions leading to crisp decisions while providing crucial context for business and technology choices from past, current, and future perspectives. Their importance is heightened by their responsibility to partner with customers and engineering teams to determine project prioritization and ensure architecture scales to match Amazon's "think big" business case. A day in the life In this role you will work to define requirements, clarify scope, plan, track delivery and oversee strategic programs. You will be the primary point of contact to provide a holistic view of these cross-cutting programs for our partners teams and leadership by writing crisp and concise program reports. You will actively look out for risks and dependencies and take steps to mitigate them by escalating until it is resolved. You will collaborate with engineers, Software Development Managers (SDM), partner teams and stakeholders and ensure projects are delivered as per schedule with highest quality. BASIC QUALIFICATIONS 5+ years of technical product or program management experience 7+ years of working directly with engineering teams experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

We are looking for a proactive and enthusiastic HR Intern to join our Human Resources department. This internship will offer you valuable hands-on experience in various aspects of HR including recruitment, onboarding, employee engagement, and HR operations. Key Responsibilities: Assist in posting job openings on job portals and social media Screen resumes and schedule interviews with shortlisted candidates Coordinate interview logistics and maintain candidate databases Support onboarding and offboarding processes Help maintain employee records and HR documentation Assist in organizing employee engagement activities Participate in daily HR operations and ad hoc tasks Conduct market research on HR best practices when needed Requirements: Currently pursuing a degree in Human Resources, Business Administration, Psychology, or related field Strong communication and interpersonal skills Attention to detail and good organizational skills Proficient in MS Office (Excel, Word, PowerPoint) Ability to handle confidential information responsibly Eagerness to learn and take initiative What You'll Gain: Real-world exposure to core HR functions Mentorship from experienced HR professionals Opportunity to contribute to meaningful HR projects Certificate of Completion and Letter of Recommendation (based on performance) Job Type: Full-time Pay: ₹7,000.00 - ₹10,000.00 per month Benefits: Work from home Work Location: In person

Business FunctionCorporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.Job Purpose* To support Relationship Management teams in the following activities,* Preparation and submission of Credit Memos to CCG* Completion of documentation formalities in coordination with the client & CCU* Assisting RM in completing client onboarding/KYC reviews, Legal & Valuation reports* Follow up for regularization of overdues* Client servicing in coordination with internal units.* Highlighting any early warning signs of the portfolio to the RMs* Manage the existing portfolio of all clients for the designated relationship teams as well as explore opportunities for cross sell of other banking products and help the team in detecting early warning signals in their portfolios.Key Accountabilities* To prepare accurate credit proposals in a consistent, concise and lucid manner.* To maintain close working relationship with Business Unit to ensure that IBG deliverables are met.* Need-based meeting with customers to understand business and attendant risks.* Cross sell of other products such as trade, cash, foreign exchange etc.* To monitor portfolio for irregularities/ excesses/ breaches/ delays.* Ensure all regulatory reporting & compliances are enforced. Work with the legal team to ensure recoveries & minimize bad debts & NPAs. Also ensure assistance to external & internal audits.* Ensure customer retention & increase in wallet share by constantly monitoring customer satisfaction levels through detailed MIS & tracking of operations & complaints.* Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.* Monitor levels of complaints and quality of handling.* Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.* Monitor and ensure adherence to risk service standardsJob Duties & Responsibilities* Preparing spreads which are consistent, error-free and in line with classification parameters used in DBS.* Providing concise and relevant financial analysis by clearly identifying risks.* Ensure reviews are completed prior to due date and are error free.* Interact and follow up with clients on required information and clarifications.* Adhere to the risk management guidelines of DBS, MAS and RBI.* Ensuring that irregularities/ excesses in the portfolio are kept within control. Develop and maintain a detailed knowledge of industry sectors within the customer portfolio.* Control and manage the risk profile for the overall Team portfolio.* Manage performance against key financial (risk-adjusted contribution) sales, service and operational targets.* Develop Account Relationship Plans for customers in portfolio.Required Experience* Overall 4-5 years of experience in CAM writing.* A few years of sales experience in cash management/trade finance would be added advantage* Knowledge of competitors and market* Market knowledge and experience in the IBG 1/2 segment, with reference to customer preferences and requirement would be preferable.Education * An MBA or CA with relevant number of years of experience in Corporate BankingCore Competencies* Good written and verbal communication skills* Good Analytical skills.* Self-driven and highly ambitious* Results-orientated & the ability to handle pressure* Relationship building & management skills* Understanding of competitor products* Comfortable with tight deadlinesTechnical Competencies* Sound understanding of asset products and associated technology platforms and operational procedures* Understanding of regulatory guidelines on banking policies issued by MAS/ RBI/SEBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies are critical.* Knowledge of financial markets, products & competitor offerings to assist in meaningful dialogue with clientsWork Relationship* Close interaction with RMs / Branch Manager to ensure consistent on boarding of good quality customers and thereby assisting in delivery of Sales targets.* Close interaction with various stakeholders to ensure consistent and reliable service delivery to the customer.DBS India - Culture & Behaviors* Performance through Value Based Propositions.* Ensure customer focus by delighting customers & reduce complaints.* Build pride and passion to protect, maintain and enhance DBS’ image and reputation.* Enhance knowledge base, build skill sets & develop competencies.* Execute at speed while maintaining error free operations.* Maintain the highest standards of honesty and integrity.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.-en

About Malkin Malkin is a women-founder growth platform based in Gurgaon. We run weekly SheBuild bootcamps, in-house BrandLab builds, and a 6-month Residency where founders work alongside our core team. Role Summary: The eCommerce Manager handles marketplace onboarding, product listings, and performance optimization across platforms like Amazon, Flipkart, and Shopify. Key Responsibilities: Onboard products across multiple marketplaces . Optimize product listings, SEO, and inventory management . Track and analyze sales performance and KPIs . Coordinate with the Tech Lead to ensure seamless integrations . Share insights with the Business Analyst for reporting. Qualifications: Experience with Amazon Seller Central, Flipkart, or other eCommerce platforms . Strong skills in listing optimization, marketplace SEO, and pricing strategies . Analytical mindset with focus on sales growth . Preferred Skills: Knowledge of modern AI-assisted development workflows . Strong problem-solving, analytical, and communication skills. Standard: Tue–Sat, 10:00–19:00 IST (Asia/Kolkata). Occasional Mon/Sat evening support during cohort weeks and office tours (comp-offs provided). Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Ability to commute/relocate: DLF Ph-II, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Work Location: In person Application Deadline: 31/08/2025

DESCRIPTION Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions across the globe? Selling Partner Services (SPS) ensures Amazon's Selling Partners and Customers are able to transact in the safest way possible. In order to ensure this safety, we utilize Vendors to add rigor and depth to our processes. As a Vendor Manager, you will lead the strategy between these Vendors and the Product Teams. The Vendor Manager focuses on robust vendor management processes and tools within SPS. Not only does this individual facilitate the flow of onboarding third-party vendors, they also protect Amazon by adhering to due diligence procedures that mitigate legal, tax, security, and financial risks to the company. Each of these programs is comprised of the following: process control; automation; governance; planning and forecasting; master data management; financial management; internal stakeholder management; external stakeholder management; and collaboration with analogous teams across Amazon. Key job responsibilities 1) Contribute to improvements to the Vendor Management strategy, including process, governance, cost optimization, contract negotiations and automation 2) Manage the Vendor on-boarding life cycle 3) Be able to negotiate contracts, create work orders/purchase orders and accrue costs for the services 4) Partner with Product Teams and Risk, Finance, Legal, Tax, Information Security, and Vendors 5) Be a good advocate for both Amazon and the Vendors, embracing a win-win approach 6) Able to navigate challenging negotiations and escalations with vendor account management and resolve any contract or payment related issues 7) Contribute to monthly and quarterly vendor business reviews 8) Work closely with stakeholders across Amazon on larger Vendor relationships 9) Own and drive metrics tracking for Vendor Management reviews BASIC QUALIFICATIONS 3+ years of with Excel experience 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience Experience with financial analysis and P&L ownership Bachelor's degree PREFERRED QUALIFICATIONS Experience managing large data sets and utilizing to drive performance and process improvements Experience in vendor negotiations, pricing and promotion, inventory management, and product development Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools SUPERVISORY RESPONSIBILITIES: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speed……innovation has made us the global company that we are today. ADDITIONAL JOB ELEMENTS: Regular bending, lifting, stretching and reaching both below the waist and above the head Walking in the FC and around area with great frequency; facilities are over a quarter mile in length Continual standing and/or walking Ability to work in construction /distribution environments that may be noisy, unlit, not air-conditioned Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) SKILLs REQUIRED: Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly BASIC QUALIFICATIONS Bachelor's degree or equivalent PREFERRED QUALIFICATIONS 2+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers (advertisers) deliver great products and brands, not just impressions; and that empowers customers to be decisive, rather than distract them – then we want you to come join us and make advertising even better. Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on Amazon.in, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including in advertising. About role: We are looking for an analytical, hands-on, detail-oriented and highly-motivated Client Solutions Manager to help scale our growing advertising business. You will work with the sales team and other Amazon business partners to deliver effective media solutions which help in achieving their business goals on our platform for our key advertisers You should be passionate about establishing a product-market fit by engaging with internal and external partners to deliver results. You play a key role on the account team, growing the business by being the customer expert, developing brand plans inclusive of media plans and audience recommendations. You possess strong analytical ability, and will develop deep expertise in Amazon’s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers needs. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions. This is a client-facing role that is also responsible for identifying opportunities to drive incremental revenue and long-term growth. You will deliver consultative solutions for our partners, earning their trust by educating them on how to be successful on Amazon. Key job responsibilities Become an expert on Amazon solutions and adapt recommendations based on advertiser needs Develop annual brand plans and campaign media plans Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet clients’ KPIs Monitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns Consult and educate advertisers with insights and solutions to achieve greater results on Amazon Strong project management skills to impact process improvements Work cross-functionally with sales and other Amazon partners to drive revenue and increase advertiser satisfaction Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients’ goals Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficiencies Co-lead monthly and quarterly reviews with advertisers BASIC QUALIFICATIONS 2+ years of years experience with experience in digital marketing is preferred Strong project/program management skills to drive process improvements and develop consistency in the services offered Excellent data driven storytelling skills – you create and deliver compelling presentations Analytical, data-driven approach to problem solving and a track record of driving results through continuous improvement Excellent written and verbal communication skills, strong attention to detail, and good follow-through Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule PREFERRED QUALIFICATIONS Experience working in e-commerce Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

description: Job description: We are looking for a proactive and disciplined HR ​executive o handle truck driver hiring, onboarding, attendance, and overall engagement activities . The ideal candidate will ensure timely recruitment, proper documentation, daily attendance tracking, issue resolution, and long-term engagement of drivers for seamless logistics and transport operations, especially for our Ghar Project or related logistics verticals. Call on 9990551171 Key Responsibilities:1. Driver Hiring & Onboarding: Source and recruit truck drivers as per operational requirements. Conduct initial screening, background verification, and document checks. Coordinate onboarding process – documentation, ID issuance, uniform, and basic orientation. Maintain a database of active and standby drivers. 2. Attendance & Roster Management: Maintain daily attendance records of all drivers using registers or digital tools. Share daily/weekly attendance and absentee reports with the Operations team. Monitor duty rosters and shift planning to ensure operational continuity. 3. Issue Handling: Act as the first point of contact for driver-related issues (attendance, payroll, behavior, etc.). Escalate unresolved issues to HR or senior operations management. Resolve grievances related to duty allocation, leaves, or payroll discrepancies. 4. Driver Engagement: Build rapport with drivers to maintain a motivated and disciplined workforce. Plan regular engagement activities – briefings, safety sessions, and appreciation drives. Ensure drivers follow company policies and safety regulations. 5. Compliance & Reporting: Ensure drivers hold valid licenses and documents at all times. Maintain compliance with labor laws, transport norms, and safety protocols. Submit periodic reports to management on hiring status, absenteeism, and driver performance. Key Requirements: Minimum 2-4 years of experience in logistics/transport supervision, especially in driver management. Strong communication and interpersonal skills. Ability to manage field operations and handle on-ground issues effectively. Basic computer skills (Excel, Google Sheets, Email communication). Knowledge of local languages and regional transport norms preferred. Job Type: Full-time Pay: ₹19,789.25 - ₹29,938.97 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person

DESCRIPTION Do you thrive on solving complex problems? Do you enjoy diving under the surface to uncover how massively scalable systems with multiple dependencies work? If you are seeking a fast-paced environment where you can drive innovation and apply state-of-the-art technologies to solve real world challenges, this is your opportunity! We are creating a world class Center of Excellence and we need world class QAEs to deliver on this vision. As a QA Engineer, you will provide both coding and testing expertise for our team, as well as be a constant advocate for our customers. Our preferred candidate possesses a high level of OO coding experience, combined with a demonstrated passion for software quality. As a QAE, you will work closely with product and engineering teams to create test strategies and drive initiatives that ultimately ensure our customers get what they want, when they want. You’ll understand the big picture of how our features and products interact as you navigate through complex designs and code. You will work with software development engineers to ensure soundness of design, testability of their code, and determine the best testing and automation approaches. You will contribute to automation frameworks and automate test cases both at the API and UI levels, using Java and other languages. You’ll be responsible for driving the software development process toward quality-centric methodologies. Demonstrated track record of delivering test automation, quality requirements, designing functional and performance test suites and producing deliverables that exceed commitments. Responsible for the creating test automation solutions, discovering current limitations and compatibilities between subsystems, the selection of new concepts and methodology, and the development of major routines and utilities. Generation of metrics and information that improve development practices on the team. Review and critique of technical requirements and software design specifications and software implementation. Instilling best practices for test suite automation and frameworks and documentation, making sure designs meet requirements, and delivering high quality software on tight schedules. Key job responsibilities Participate in the full development life cycle, working within broadly defined parameters, including test plan execution and software quality needs. Writing and executing test plans, designing and developing test tools, automation, debugging and reporting code bugs and pushing quality upstream. Own the delivery of an entire software development test suites and frameworks. Work closely with the technical leaders to develop the best approach for testing our functionality at scale. You are capable of understanding the interaction between the components in a distributed system in order to ensure they are functioning properly. Create and execute appropriate test strategies and processes that align with business objectives and project timelines. About the team Relay TAQ's diverse team of SDETs, QA Engineers, and Device Associates provides comprehensive testing support for customer-facing Relay products, including Carrier Products, Relay Mobile, and Relay Yard Automation, while also driving end-to-end testing between Relay Products. BASIC QUALIFICATIONS 2+ years of quality assurance engineering experience Experience in automation testing Experience in manual testing Experience in UI and API automation testing (Selenium/SOAPUI) PREFERRED QUALIFICATIONS Experience in API & Mobile testing Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging the latest technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment Provide floor support to Operations manager in running day to day operations working closely with Data Associates Handle work prioritization and deliver based on business needs Track and report ops metrics and ensure delivery on all KPIs and SLAs You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation You will strive to enhance the productivity and effectiveness of the data generation and annotation processes The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP. BASIC QUALIFICATIONS Graduate or equivalent (up to 1 year of experience) Candidate must demonstrate language proficiency in French language for the following: verbal, writing, reading and comprehension. Required language level: B2.2/BA/Advanced Diploma Good English language proficiency: verbal, writing, reading and comprehension Strong analytical and communication skills Passion for delivering a positive customer experience, and maintain composure in difficult situations Ability to effectively and efficiently complete challenging goals or assignments within defined SLA PREFERRED QUALIFICATIONS Basic level of Excel knowledge Familiarity with online retail (e-commerce industry) Previous experience as AI trainers, knowledge of AI and NLP Experience with Artificial Intelligence interaction, such as prompt generation and open AI's Experience in content or editorial writing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment. Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services. As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends. Key job responsibilities Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be: Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations. Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones. This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you! BASIC QUALIFICATIONS Must have Bachelor's Degree or Master’s degree 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. Fluent communication and writing skills in English (+85%). Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps PREFERRED QUALIFICATIONS 5+ years’ experience in contact center, customer service, human resources or equivalent experience. Basic US legislation Leave of Absence and Accommodations knowledge. Knowledge of US federal and state leave and disability laws. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Experience dealing with customers and exceptional use of empathy skills. Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The Seller Partner Identity Verification team is responsible for knowing who we’re doing business with. We do this by applying a thorough verification process at key points during the seller or vendor lifecycle as well as deploying bad actor detection and enforcement. We organize this work into five programs aligned with different stages of the seller and vendor journeys. Within SPIV, the Registration and Verification team seeks to stop bad actors from gaining access to our store by providing proactive and customized registration and verification services. Our mission is that we build trust by protecting our customers, selling partners, and our store from bad actors by: (1) building verification processes at the entity level that evaluate the legitimacy of the individual and the business they represent, (2) delivering best-in class experiences for our registration and verification products, and (3) leveraging verification services throughout registration, compliance, and lifecycle events. The Program Manager III will be responsible for driving global strategy and initiatives/process improvement programs and projects. Expectation from the role is to gain a deep understanding of function and oversee process, technology improvements and lead end to end projects or new launches. This position requires leadership ability to facilitate and execute cross functional projects as well as the ability to teach those methods to other managers and associates, in order to foster a culture of continuous improvement. Key job responsibilities Program Management: a. Demonstrate knowledge of improving processes through Six Sigma / Lean/ methods and can perform complex Analysis when exposed to unstructured and structured data b. Lead, design, development and deployment of functional world-wide Excellence strategy c. Work with leadership team to drive critical business initiatives d. Develop, implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects e. Drive and influence multiple stakeholders on project improvement opportunities f. Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices g. Manage multiple projects requiring frequent communication, organization/time management and problem-solving skills h. Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives i. Communicate across all levels on project and program progress j. Lead business critical high impacting projects for the vertical and ensure they are delivered within planned timelines and with expected output. k. Support project teams/team members to improve processes, provide project intervention and coaching, etc l. Monitor the training and professional development of team members, looking for opportunities to strengthen their skills or acquire new ones. BASIC QUALIFICATIONS 7+ years of program or project management experience 7+ years of working cross functionally with tech and non-tech teams experience 7+ years of experience delivering cross functional projects Experience defining program requirements and using data and metrics to determine improvements Bachelor’s Degree from an accredited university, preferably in Technology or Business. Substantial experience in program/project management or an equivalent operational role. Experience and knowledge of process improvement tools, methods and techniques. Attention to detail and written and oral communication skills. Ability to organize and manage multiple tasks simultaneously, and to facilitate multiple discussions. Ability to meet deadlines, prioritize work, handle changing priorities and use good judgment when working in stressful situations. Agility and nimbleness to work successfully in a highly ambiguous and changing environment PREFERRED QUALIFICATIONS Certified Lean Six Sigma Black Belt from a reputed institute or organization Ability to influence stakeholders across the organization without direct reporting lines. Leadership experience for several large-scale complex, cross-functional projects with multiple stakeholders, involving multiple (10 or more) internal/external customers. Change agent with the ability to lead change across all levels of the organization. Ability to interpret, analyze, and understand complex data sets. Have experience in leading and mentoring projects in ITES/ IT / Banking industry Experience working as part of a global team with multiple time zones and geographically disperse resources. Certified Project Management Professional (PMP) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that’s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product” – Jeff Bezos Amazon.com’s success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work? In order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided address? Do we know exact location of the address on Map? Is there a safe place? Can we make unattended delivery? Would signature be required? If the address is commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does customer have any special preference? What are other addresses that also have packages to be delivered on the same day? Are we optimizing delivery associate’s route? Does delivery associate know locality well enough? Is there an access code to get inside building? And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative. Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. The successful candidate will be able to: Effectively manage customer expectations and resolve conflicts that balance client and company needs. Develop process to effectively maintain and disseminate project information to stakeholders. Be successful in a delivery focused environment and determining the right processes to make the team successful. This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done. Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams. Support the scalable growth of the company by developing and enabling the success of the Operations leadership team. Serve as a role model for Amazon Leadership Principles inside and outside the organization Actively seek to implement and distribute best practices across the operation BASIC QUALIFICATIONS 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience Experience with data visualization using Tableau, Quicksight, or similar tools Experience with data modeling, warehousing and building ETL pipelines Experience writing complex SQL queries Experience in Statistical Analysis packages such as R, SAS and Matlab Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling PREFERRED QUALIFICATIONS Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. If you love a challenge, have experience leading teams in a fast-paced operational environment, passionate about upskilling and empowering through training, we want you on our team. We need an individual who thrives in a dynamic, fast-paced environment with the capacity and experience to lead a team of training managers in defining the learning strategy and then follow through to deliver impactful business results through implementation and delivery of the training at each site. In addition, this individual will run training programs to continuously improve the training processes and training efficiency. The ideal candidate will have a strong background in training and development, experience with AI or data-driven environments, ability to lead and motivate a diverse team and run programs independently with global stakeholders. Key job responsibilities Team Leadership: o Lead, mentor, and manage a team of trainers responsible for human input and data annotation for AI systems. o Foster a collaborative, inclusive, and high-performance culture within the team. o Conduct regular performance evaluations and provide constructive feedback. Training Curriculum Development: o Design and implement training programs in collaboration with the Learning Experience Design team to improve the quality and efficiency of human input processes. o Develop best practices and standard operating procedures (SOPs) for training activities. o Ensure training programs are aligned with the latest advancements in AI and meet organizational goals and customer needs. Quality Assurance: o Monitor the quality of human input data and annotations to ensure accuracy and consistency of the trained individuals. o Implement quality control measures to reduce errors and optimize data integrity. o Collaborate with AI engineers and data scientists to refine training processes based on feedback and model performance. Process Improvement: o Continuously evaluate and improve training methodologies and processes. o Identify and implement innovative approaches to enhance training effectiveness and efficiency. o Stay updated on industry trends and emerging technologies related to AI training. Stakeholder Collaboration: o Work closely with Operations, workforce management, quality to understand training needs and align them with project objectives. o Communicate effectively with stakeholders to gather requirements, provide updates, and address concerns. o Advocate for the training team’s needs and priorities within the broader organization. BASIC QUALIFICATIONS Education: o Bachelor’s degree in Education, Training, Computer Science, Data Science, Business, or a related field. A Master’s degree is preferred. Experience: o Minimum of 8 years of experience in training, learning and development, or a related field. o Experience in AI, data annotation, or a technology-driven environment is highly desirable. o Proven experience in managing and leading teams. Skills: o Strong understanding of AI, machine learning, and data annotation processes. o Excellent leadership, communication, and interpersonal skills. o Strong analytical and problem-solving abilities. o Proficiency in project management tools and methodologies. o Ability to work in a fast-paced, dynamic environment and manage multiple priorities. PREFERRED QUALIFICATIONS Key Competencies: Leadership and Team Management Quality Assurance and Attention to Detail Process Improvement and Innovation Strong Communication and Collaboration Project Management and Organizational Skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team About AWS: Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS Bachelor’s degree required 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. Hands-on technical practitioner and individual contributor Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms Familiarity with Amazon Connect capabilities, benefits, and required deployment skills. Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. Experience implementing and optimizing AI-powered customer service solutions Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. As an Amazon Web Services (AWS) Solutions Architect in AWS Industries Healthcare and Life Sciences (HCLS) segment, you are responsible for partnering with our most valuable customers to design cloud architectures utilizing AWS services. You have technical depth, business aptitude, and the ability to lead in-depth technology discussions, articulating the business value of the AWS platform and services. Effective communication and interpersonal skills are required for engaging and influence Enterprise Architects, Technical Architects, Cloud Architects, Directors, VP’s and CXOs. You will partner some of the worlds largest companies, to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with account managers, you will assist in driving growth across a small set of global customers in your defined country. As a trusted customer advocate, the solutions architect will help organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mind-share and broad use of AWS within enterprise customers. The ability to connect technology with measurable business value is critical to a solutions architect. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. Key job responsibilities Ensure success in building and migrating applications, software and services on the AWS platform In partnership with the account management team, formulate and execute a strategy Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS Capture and share best-practice knowledge amongst the AWS solutions architect community Author or otherwise contribute to AWS customer-facing publications such as whitepapers Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates Act as a technical liaison between customers, service engineering teams and support About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS Bachelor's degree in computer science, engineering, mathematics or equivalent Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics). Experience in design, implementation, or consulting in applications and infrastructures Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients Knowledge of AWS services, market segments, customer base and industry verticals PREFERRED QUALIFICATIONS Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering) Experience in infrastructure architecture, database architecture and networking Experience migrating or transforming legacy customer solutions to the cloud Familiarity with common AI/ML and GenAI lifecycles, data lakes and data analytics solutions Familiarity with common AI/ML and GenAI lifecycles, data lakes and data analytics solutions Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.. 10034 Key job responsibilities As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS 8+ years’ experience with strong hands-on skills in C#, ASP.NET, Web API, WCF, ADO, ORM (Entity Framework, Dapper), and Containers, 3+ years in cloud architecture. - Experience in migration and modernization of .NET Framework applications to .NET. - Knowledge of various modernization strategies, such as rehosting, replatforming, and refactoring. Experienced in designing and developing cloud-native applications on AWS (required) and other platforms, proficient in AWS services (EC2, S3, Lambda, CloudFormation), agile development, and automated CI/CD pipelines. Bachelor’s degree or equivalent in IT, Computer Science, Math, Physics, or related fields, with strong communication skills for diverse audiences. PREFERRED QUALIFICATIONS AWS Professional certifications (e.g., Solutions Architect, DevOps Engineer) with knowledge of Microsoft modernization tools like Microsoft Upgrade Assistant and AWS Transform (.NET). Experienced with Generative AI coding assistants (Amazon Q Developer, GitHub Copilot), automation/scripting (PowerShell, Terraform, Python), and database migration/modernization. Experience in UI development using JavaScript/TypeScript frameworks such as Angular and React, plus knowledge of security and compliance standards (HIPAA, GDPR). Conducts technical workshops, training, and knowledge-sharing; contributes to blogs or open-source projects; provides technical guidance, best practices, and mentorship to teams and customers. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION At Amazon, we pride ourselves on being Earth's most customer-centric company, and we're searching for exceptional leaders to join our dynamic team. As part of Amazon Robotics within Fulfillment Technologies & Robotics (FTR), our Global Operations-Artificial Intelligence (GO-AI) division plays a crucial role in revolutionizing automation through Computer Vision and Machine Learning technologies. GO-AI specializes in delivering high-quality data that powers AI and Machine Learning product lifecycles, utilizing both near real-time human-in-the-loop (NRT HITL) and offline annotations. Our work directly impacts Amazon's ability to innovate and improve customer experiences through automated solutions. We're currently seeking a Manager II, Operations to join our GO-AI team. In this role, you'll lead a team of managers and subject matter experts, driving operational excellence and ensuring business continuity. Your responsibilities will extend beyond day-to-day management to include strategic planning, process optimization, and the development of high-performing teams. The ideal candidate will excel at orchestrating complex operations, demonstrating strong leadership in managing both people and processes. You'll be responsible for setting and achieving production and quality targets while fostering an environment of continuous improvement. Your ability to communicate effectively, both verbally and in writing, will be crucial as you collaborate with multiple stakeholders across the organization. This role offers an exciting opportunity to shape the future of AI operations at Amazon while developing your leadership skills in a fast-paced, innovation-driven environment. If you're passionate about building and leading teams, driving operational excellence, and contributing to innovative technology solutions, we want to hear from you. Join us in our mission to push the boundaries of what's possible in AI operations while delivering exceptional value to our customers worldwide. Key job responsibilities Leadership & Team Management: Lead and develop a team of 5-7 front-line managers/leads with an indirect span of ~100 team members Drive performance management, career development, and succession planning Make hiring and performance management decisions in partnership with HR Coach and mentor managers to develop leadership capabilities Operations Excellence Own SLA compliance and task completion targets for the organization Establish and maintain quality control processes and performance metrics Drive continuous improvement initiatives across multiple teams Manage sprint planning and team output optimization Execute capacity planning and resource allocation Strategic Initiative Management Lead end-to-end process improvement projects affecting multiple teams Spearhead global rollouts of new technologies and procedures Partner with cross-functional teams to resolve quality and performance barriers Develop and implement risk mitigation strategies Technical Expertise Oversee ML data quality procedures and standards Drive operational performance metrics and improvements Contribute to site-level strategy, capacity analysis and quality improvements Manage pilot programs for new technologies and procedures BASIC QUALIFICATIONS Strong analytical and problem-solving abilities Excellence in stakeholder management and communication Deep understanding of ML operations and data quality principles Proven track record of leading large-scale organizational changes Experience with Agile/Scrum/application of Gen-AI methodologies to lead AI-assisted operations Strong business acumen and strategic thinking capabilities Handled Global scope with significant influence on organizational strategy Bachelor's degree or equivalent practical experience 7+ years of experience in operations management 3+ years of people management experience, including managing manager Experience with ML operations, data quality management, Fulfillment Operations or related field PREFERRED QUALIFICATIONS - We are looking for candidates who can join work from Bangalore - Onsite. Master's degree in Business Administration, Operations Management, or related field Experience in artificial intelligence or machine learning operations Track record of leading large-scale process improvement initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.