- 1+ years of customer service experience - 1+ years of driving process improvements experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and email cases. Key job responsibilities * Respond to Seller Queries via Phone, Chat and Email * Handle queries from sellers across the world in their time zone * Follow available guidelines while handling contacts to ensure seller experience A day in the life * Ensure Tools and resources are working before handling a contact * Follow guidelines while responding to seller queries * Highlight issues through available mechanisms Only Qualified candidates to apply for this role. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Amazon's Supply Chain Services Team, within the Santos organization, extends Amazon's world-class supply chain capabilities to merchants for their off-Amazon business. Our vision is to enable entrepreneurs worldwide to reach customers through all possible channels using Amazon's supply chain network and services. By building on Amazon's established foundation, we help merchants of all sizes grow their business beyond Amazon. We are looking for an entrepreneurial, results-oriented Sr Technical Program Manager to join our Amazon Supply Chain services team. This is an opportunity to work in a customer-facing startup like environment within Amazon. We seek a someone who is motivated by a fast-paced and highly entrepreneurial environment looking to make instant impact. We are looking for a Technical Program Manger (TPM) who is capable of breaking down and solving complex problems, and have a strong will to get things done! TPM at Amazon work on real world problems on a global scale. They own their systems end to end and influence the direction of our technology which impacts multiple enterprises. The TPM has to work across multiple organizations and act as a pragmatic problem solver. You thrive in an agile environment and drive the business delivery. Key job responsibilities You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details You will be responsible for delivering results despite working in an ambiguous environment You will need a strong bias for action and be able to handle multiple priorities simultaneously You will define strategy and build and execute road maps for the programs you own. You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run. 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Bachelor's degree in engineering, computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of team management experience - 3+ years of supply chain experience - 3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree - Possess knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Description: Amazon Transportation Services is seeking a Manager II, Supply Chain for our Relay Operations Center (ROC) team in Hyderabad, India. ROC is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting NA and EU geographies. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. ROC steps in to resolve any issues or adhocs in transportation execution. In addition to support provided for ATS organization, this organization supports externalization of ROC capabilities to external shippers and vendors that rely on ATS fleet and services for their freight movement. The ideal candidate has a background in supply chain/logistics with excellent leadership and management skills. They will be responsible for understanding the EU Transportation strategy and continually identifying operational, service, and process improvements to enhance customer experience cost-effectively. The successful candidate can easily analyze data, has attention to detail, and understands concepts and methods. They should have process knowledge with a proven track record of reducing problems through proactive root cause elimination. This job requires exceptional communication skills and the ability to work independently in a high-pressure environment. Key job responsibilities: • Manage day-to-day operations in Europe with at least 6 direct reports (Ops Managers). This role requires to operate as manager of a team of operations managers. Each operations manager has a team of 12-15 transportation specialists. • Lead teams and projects, influencing all levels of management to re-engineer business processes and drive change management to complete projects on time • Analyze, report using tools, portals, and reports; apply a solution-driven approach to systems and processes, using advanced computer skills (Excel, PowerPoint, Outlook, and Word) • Develop countermeasures and real-time process improvements to address team deficiencies identified through data analysis and observation • Scope out business and functional requirements for Amazon tech teams to improve existing software systems and tools or create new features/tools • Escalate problems or data variances to relevant owners and teams and follow through on resolutions • Communicate effectively, both verbally and in writing, with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) • Manage a 24/7 operating environment, providing real-time customer experience by communicating with internal customers (Planning, Fulfillment Centers) and external partners (carriers) Basic qualifications: • 5+ years of experience in program management, logistics, operations, supply chain, or transportation • 3+ years of experience working cross-functionally with tech and non-tech teams • Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL • Experience designing, implementing, and optimizing initiatives • Demonstrated ability to work in a fast-paced, deadline-oriented environment Preferred qualifications: • Master's Degree in Business (MBA) from a Tier 1 business school • Proficiency in Lean and Six Sigma; experience in manufacturing, transportation, customer service, and/or distribution environments • Experience leading projects and programs in an operational setting • Experience defining program requirements and using data and metrics to determine improvements • Flexibility to work all shifts as needed, supporting Amazon's fulfillment network 24/7 Employee Value Proposition: ROC – Key facts: • Relay Operation Center Monitors performance of Amazon supply chain by detecting and solving disruptions to the Amazon end-to-end supply chain before they ever impact our customers, shippers, carriers, drivers or our cost structure. • The ROC team operates with over 4000+ associates spread across different cities globally, supporting NA and EU regions, enabling a 24*7 support model with multiple shifts. ROC-IND team is a key contributor to this support base, currently based out of Hyderabad and Bangalore cities as the base locations. • The role also collaborates with cross functional teams within Amazon to perform day-to-day activities effectivity. The aim of ROC is to contribute to the success of Amazon’s global supply chain execution and help Amazon become a shipper of choice and Earth’s most customer centric organization. Why is this an interesting role? • Dynamic Environment: The fast-paced nature of Amazon’s supply chain and logistics network offers constant challenges and opportunities for problem-solving. • Learning opportunity: Amazon is the largest e-commerce company on the Earth and its transportation network is one of the largest and complex operations. ROC offers a hands-on experience and introduction to the world of Supply Chain Management and operations support. • Impactful Work: Transportation Specialists play a crucial role in successfully executing Amazon’s transportation processes, directly affecting speed of network and customer promise. Any gaps in this execution would create downstream impact. • Data-Driven Decisions: The role involves analyzing data to identify trends and improve operations, making it appealing for those who enjoy working with numbers. • Career Growth: Amazon's emphasis on professional development provides numerous pathways for advancement within ROC and several other organizations within Amazon. What new experiences will the candidate learn? • Logistics Management: Deep understanding of supply chain logistics, including transportation planning, scheduling, and execution. • Data Analysis Skills: Proficiency in analyzing large datasets to inform decision-making and optimize operations. • Problem-Solving Abilities: Experience in identifying issues and implementing effective solutions in a fast-paced environment. • Project Management: Experience in managing projects from inception to completion, ensuring timely execution and results What are the key skills the role holder ROC needs? The candidate needs to display: • Customer Obsession • Ownership • Bias for Action • Deliver Results • Invent and simplify • Insist on highest standards • Have back bone, disagree and commit Amazon is an equal opportunity employer and we welcome and encourage applications from persons with disabilities and are committed to providing reasonable accommodations throughout our hiring process and employment. A good candidate for Amazon ROC ‘Manager II, Supply Chain” position would be a graduate/master’s degree holder with good communication skills, proven track of operating in complex supply chain environments and ability to make data-driven and judgement-based decisions. Workplace Accommodations: - Assistive technology and adaptive equipment available - Support for both visible and invisible disabilities - Accessible workplace facilities - Inclusive hiring and onboarding experience Experience implementing repeatable processes and driving automation or standardization Experience in data mining, data management, reporting, and SQL queries Experience in leading projects and programs in an operational setting Experience defining program requirements and using data and metrics to determine improvements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Join us on our mission to revolutionize the way the world shops. We are the Amazon Physical Stores Technical Operations team, responsible for launching and operating the commerce software services which run stores with its “Just Walk Out” technology. Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that’s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues. As a Support Engineer (Technical Operations Center Engineer), you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Physical Stores. You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. You will be counted on to identify areas of improvement and drive projects to implement them. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that’s higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you’ll work hard, have fun and impact many customers! This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 10 PM to 6 AM IST or 1 PM to 10 PM IST. You are expected to work in night shifts hours based on business requirements. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of data engineering experience - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline As a Data Engineer on the Data and AI team, you will design and implement robust data pipelines and infrastructure that power our organization's data-driven decisions and AI capabilities. This role is critical in developing and maintaining our enterprise-scale data processing systems that handle high-volume transactions while ensuring data security, privacy compliance, and optimal performance. You'll be part of a dynamic team that designs and implements comprehensive data solutions, from real-time processing architectures to secure storage solutions and privacy-compliant data access layers. The role involves close collaboration with cross-functional teams, including software development engineers, product managers, and scientists, to create data products that power critical business capabilities. You'll have the opportunity to work with leading technologies in cloud computing, big data processing, and machine learning infrastructure, while contributing to the development of robust data governance frameworks. If you're passionate about solving complex technical challenges in high-scale environments, thrive in a collaborative team setting, and want to make a lasting impact on our organization's data infrastructure, this role offers an exciting opportunity to shape the future of our data and AI capabilities. Key job responsibilities - Design and implement ETL/ELT frameworks that handle large-scale data operations, while building reusable components for data ingestion, transformation, and orchestration while ensuring data quality and reliability. - Establish and maintain robust data governance standards by implementing comprehensive security controls, access management frameworks, and privacy-compliant architectures that safeguard sensitive information. - Drive the implementation of data solutions, both real-time and batch, optimizing them for both analytical workloads and AI/ML applications. - Lead technical design reviews and provide mentorship on data engineering best practices, identifying opportunities for architectural improvements and guiding the implementation of enhanced solutions. - Build data quality frameworks with robust monitoring systems and validation processes to ensure data accuracy and reliability throughout the data lifecycle. - Drive continuous improvement initiatives by evaluating and implementing new technologies and methodologies that enhance data infrastructure capabilities and operational efficiency. A day in the life The day often begins with a team stand-up to align priorities, followed by a review of data pipeline monitoring alarms to address any processing issues and ensure data quality standards are maintained across systems. Throughout the day, you'll find yourself immersed in various technical tasks, including developing and optimizing ETL/ELT processes, implementing data governance controls, and reviewing code for data processing systems. You'll work closely with software engineers, scientists, and product managers, participating in technical design discussions and sharing your expertise in data architecture and engineering best practices. Your responsibilities extend to communicating with non-technical stakeholders, explaining data-related projects and their business impact. You'll also mentor junior engineers and contribute to maintaining comprehensive technical documentation. You'll troubleshoot issues that arise in the data infrastructure, optimize the performance of data pipelines, and ensure data security and compliance with relevant regulations. Staying updated on the latest data engineering technologies and best practices is crucial, as you'll be expected to incorporate new learnings into your work. By the end of a typical day, you'll have advanced key data infrastructure initiatives, solved complex technical challenges, and improved the reliability, efficiency, and security of data systems. Whether it's implementing new data governance controls, optimizing data processing workflows, or enhancing data platforms to support new AI models, your work directly impacts the organization's ability to leverage data for critical business decisions and AI capabilities. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to customer and associate experiences. Experience with AWS data services (Redshift, S3, Glue, EMR, Kinesis, Lambda, RDS) and understanding of IAM security frameworks Proficiency in designing and implementing logical data models that drive physical designs Hands-on experience working with large language models, including understanding of data infrastructure requirements for AI model training Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

* Minimum Diploma holder with excellent data/order entry skills - Good MS Office skills (Word, Excel, Outlook) * Minimum 1+ years experience. * Proficient with MS Office Suite- specifically, Outlook, Excel and Word. * Experience managing asset inventories, logistics and carrier related tasks. * Basic English communication and written communication skills desired. The successful ITS Logistics Coord II will be customer focused and motivated by team success. You will be innovative and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. Follow SOPs, adhere to process and maintain database for own area of responsibility. Key job responsibilities -Responsible for daily logistics of IT Assets, accessories and related assets. Follow the logistics shipment guidelines for the transactions. -Maintain the stock inventory thoroughly in the system. -Coordinates and schedules inbound transportation of all goods and materials. -Closely work with third party courier/logistics vendors for all shipments. -Manage all aspects of logistics, from pick-up assignments to invoice verification for logistics vendors. -High level of customer orientation in view of daily interaction with internal Amazon employees for receipt of IT assets, updating internal tools and maintenance of databases. -Develop efficient and accurate processes/metrics for monitoring and reporting performance of logistics vendors including risk identification and mitigation plans. -Engage with vendors in a detailed, hands on approach to support timely communication of performance. About the team In the daily life of an Amazon employee, you come to work alongside the brightest minds in the team. Our focus is on ensuring the satisfaction of our fellow Amazonians, from their very first day to their last. We work tirelessly to create a positive customer experience, collaborating with various stakeholders throughout the day to meet their needs and work backwards. As an individual, you contribute to unique experiences, working together with colleagues to improve the daily lives of fellow Amazonians. It's a dynamic and rewarding environment, where we channel our collective expertise to make a tangible difference. People with e-commerce and courier industry experience will be preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions. Key job responsibilities Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

* Minimum Diploma holder with excellent data/order entry skills - Good MS Office skills (Word, Excel, Outlook) * Minimum 1+ years experience. * Proficient with MS Office Suite- specifically, Outlook, Excel and Word. * Experience managing asset inventories, logistics and carrier related tasks. * Basic English communication and written communication skills desired. The successful ITS Logistics Coord II will be customer focused and motivated by team success. You will be innovative and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. Follow SOPs, adhere to process and maintain database for own area of responsibility. Key job responsibilities -Responsible for daily logistics of IT Assets, accessories and related assets. Follow the logistics shipment guidelines for the transactions. -Maintain the stock inventory thoroughly in the system. -Coordinates and schedules inbound transportation of all goods and materials. -Closely work with third party courier/logistics vendors for all shipments. -Manage all aspects of logistics, from pick-up assignments to invoice verification for logistics vendors. -High level of customer orientation in view of daily interaction with internal Amazon employees for receipt of IT assets, updating internal tools and maintenance of databases. -Develop efficient and accurate processes/metrics for monitoring and reporting performance of logistics vendors including risk identification and mitigation plans. -Engage with vendors in a detailed, hands on approach to support timely communication of performance. About the team In the daily life of an Amazon employee, you come to work alongside the brightest minds in the team. Our focus is on ensuring the satisfaction of our fellow Amazonians, from their very first day to their last. We work tirelessly to create a positive customer experience, collaborating with various stakeholders throughout the day to meet their needs and work backwards. As an individual, you contribute to unique experiences, working together with colleagues to improve the daily lives of fellow Amazonians. It's a dynamic and rewarding environment, where we channel our collective expertise to make a tangible difference. People with e-commerce and courier industry experience will be preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions. Key job responsibilities Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience - 2+ years of data scientist experience - 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience - Experience applying theoretical models in an applied environment Job summary Amazon.com’s Buyer Risk Prevention (BRP) mission is to make Amazon the safest and most trusted place worldwide to transact online. Amazon runs one of the most dynamic e-commerce marketplaces in the world, with nearly 2 million sellers worldwide selling hundreds of millions of items in ten countries. BRP safeguards every financial transaction across all Amazon sites. As such, BRP designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com. The BRP organization is looking for a data scientist for its Risk Mining Analytics (RMA) team, whose mission is to combine advanced analytics with investigator insight to detect negative customer experiences, improve system effectiveness, and prevent bad debt across Amazon. As a data scientist in risk mining, you will be responsible for modeling complex problems, discovering insights, and building risk algorithms that identify opportunities through statistical models, machine learning, and visualization techniques to improve operational efficiency and reduce bad debt. You will need to collaborate effectively with business and product leaders within BRP and cross-functional teams to build scalable solutions against high organizational standards. The candidate should be able to apply a breadth of tools, data sources, and data science techniques to answer a wide range of high-impact business questions and proactively present new insights in a concise and effective manner. The candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high-impact role with goals that directly impact the bottom line of the business. Key job responsibilities Key job responsibilities Analyze terabytes of data to define and deliver on complex analytical deep dives to unlock insights and build scalable solutions through Data Science to ensure security of Amazon’s platform and transactions Build Machine Learning and/or statistical models that evaluate the transaction legitimacy and track impact over time Ensure data quality throughout all stages of acquisition and processing, including data sourcing/collection, ground truth generation, normalization, transformation, and cross-lingual alignment/mapping Define and conduct experiments to validate/reject hypotheses, and communicate insights and recommendations to Product and Tech teams Develop efficient data querying infrastructure for both offline and online use cases Collaborate with cross-functional teams from multidisciplinary science, engineering and business backgrounds to enhance current automation processes Learn and understand a broad range of Amazon’s data resources and know when, how, and which to use and which not to use. Maintain technical document and communicate results to diverse audiences with effective writing, visualizations, and presentations Experience in Python, Perl, or another scripting language Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

· Degree in Finance, Accounting or related field · Previous experience of 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role. Summary of the role The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following: · Ensure timely closure of payments with high degree of accuracy · Respond to customer queries through call and/or email · Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account · Provide growth ideas for process standardization and automation through JDI/Kaizen projects · Perform complex reconciliations on customer payments Job requirements · Excellent written and verbal communication skills with strong customer service focus · Ability to prioritize, multi-task and work with minimal supervision · Drive for continuous learning and self-development · Flexibility to change as per the changing requirements of the business · Minimum 2 years experience in O2C domain, preferably cash application or collections · Advanced knowledge of Excel – including working with pivot & formulas · Flexible to work in night shifts Key job responsibilities this is a VCC role, shift 6-3am IST Post Graduation or a Master’s Degree in Accounting/Finance or a related field. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Graduate in any discipline is required. • Proficiency in Italian language (written and spoken) – Minimum requirement: Graduate/Advance Diploma/ B1+ Certification in Italian • Ability to call customer in Italian language with fluency and accuracy • Excellent interactive skills, with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders. • Proactive, self-disciplined, quick-learning, diligent and detail oriented. • Effectively prioritizes work time to ensure quality and fulfills department standards for time spent. Amazon Business Biz Operations (ABBO) is part of WW PSME/ Self-Service Registration (SSR). Our operations span across India (HYD/BLR), Costa Rica (SJO), and Japan (CTS). We collaborate seamlessly with cross-functional teams, constantly exploring new avenues to expand our scope and delivering innovative solutions that provide greater value to the business and customers. Team supports WW AB Marketplaces 24/7 on operational tasks encompassing manual verification, risk & abuse management and assists WW AB teams on tasks that require human intervention. Primarily, team verifies legitimacy of potential customers to onboard business/corporate customers at Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. In order to protect platform from abusive actors, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. Team seamlessly develop mechanisms to reduce the impact of abuse. Alongside, we assist WW AB team on manual tasks in order to reduce cost to serve while improving efficiency and maintaining the highest quality standards. If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the ‘ABBO’ platform. We are inviting applications for the Investigation Specialist (Italian Language Support) position, where you will interact with Italian-speaking customers and internal ABV operations to meet business requirements. The ideal candidate should demonstrate excellent decision-making abilities, strong verbal and written communication skills in Italian, and analytical problem-solving capabilities. Willingness to take initiatives & responsibilities to reduce customer efforts. Strong verbal and written communication skills in Italian for investigative and operational matters. Creative and analytical problem solvers with a passion for operational excellence. Experience with Microsoft Office, including Outlook, Word, and Excel. Ability to engage with internal/external customers in Italian language confidently. Experience in customer call using Italian language Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Graduate in any discipline is required. • Proficiency in Spanish language (written and spoken) – Minimum requirement: Graduate/Advance Diploma/ B1+ Certification in Spanish • Ability to call customer in Spanish language with fluency and accuracy • Excellent interactive skills, with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders. • Proactive, self-disciplined, quick-learning, diligent and detail oriented. • Effectively prioritizes work time to ensure quality and fulfills department standards for time spent. Amazon Business Biz Operations (ABBO) is part of WW PSME/ Self-Service Registration (SSR). Our operations span across India (HYD/BLR), Costa Rica (SJO), and Japan (CTS). We collaborate seamlessly with cross-functional teams, constantly exploring new avenues to expand our scope and delivering innovative solutions that provide greater value to the business and customers. Team supports WW AB Marketplaces 24/7 on operational tasks encompassing manual verification, risk & abuse management and assists WW AB teams on tasks that require human intervention. Primarily, team verifies legitimacy of potential customers to onboard business/corporate customers at Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. In order to protect platform from abusive actors, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. Team seamlessly develop mechanisms to reduce the impact of abuse. Alongside, we assist WW AB team on manual tasks in order to reduce cost to serve while improving efficiency and maintaining the highest quality standards. If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the ‘ABBO’ platform. We are inviting applications for the Investigation Specialist (Spanish Language Support) position, where you will interact with Spanish -speaking customers and internal ABV operations to meet business requirements. The ideal candidate should demonstrate excellent decision-making abilities, strong verbal and written communication skills in Spanish, and analytical problem-solving capabilities. Willingness to take initiatives & responsibilities to reduce customer efforts. Strong verbal and written communication skills in Spanish for investigative and operational matters. Creative and analytical problem solvers with a passion for operational excellence. Experience with Microsoft Office, including Outlook, Word, and Excel. Ability to engage with internal/external customers in Spanish language confidently. Experience in customer call using Spanish language Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Minimum B2.2 level French Language Certification is Mandatory, C1 preferred. Business proficient fluency in both written and verbal English and French languages. Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. Awareness of how your direct actions impact the buyer experience and Amazon’s potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Key job responsibilities Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support French Specialist LANGUAGE REQUIREMENTS: English & French PROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements) The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor’s Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Amazon Time & Pay Innovation (T&PA) organisation is looking for Software Development Engineers who enjoy working in a green field environment building large-scale intelligent products and services that offer a consumer grade user experience using a service oriented architecture, based on native AWS components. T&PA mission is to build world-class time systems that are intuitive and friction-free for all users, enable management of time and pay with close to zero defects, are available on-demand as new businesses launch, and flexibly support future business innovation. T&PA serves all Amazon employees across more than 25 countries and a dozen lines of business. We are tackling new, hard problems that Amazon has not solved at scale, creating fundamentally improved ways for employees to record time and reduce pay defects. T&PA has it all - early stage hustle, operational excellence, technical complexity and global scope across multiple Amazon businesses. Key job responsibilities We are looking for a strong Software Development Engineer who can take the lead in identifying and solving ambiguous problems. You will own and heavily influence the architecture and design, and will write a significant portion of the “critical-path” code. You will solve problems at Amazon scale, an order of magnitude larger than supported by any commodity solutions and growing exponentially. You will use highly scalable AWS technologies such as Lambda, EMR, DynamoDB, S3, Kinesis, ECS and many others to do this. Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivering large scale solutions. You will contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing and operations. You will push your design and architecture by owning all aspects of solutions end-to-end, through full stack software development. A day in the life The day-to-day activities of a Software Development Engineer will include: - Designing, implementing, and testing software solutions using native AWS technologies - Collaborating with product managers and customers to manage requirements for new features and updates to existing systems - Partnering with internal Customers to translate complex business logic into reusable and scalable code - Periodically providing on-call support - Coaching and mentoring junior engineers on the team - Working with some of the most talented and dedicated team members you can find - Having fun 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor’s degree - 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams - Proficiency in Advanced Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environment TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. · Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. · Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. · Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience by working in 24*7 operating environment. Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor’s degree - 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams - Proficiency in Advanced Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environment TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. · Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. · Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. · Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience by working in 24*7 operating environment. Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Bachelor’s degree or equivalent work experience. - Experience in catalog management or content-related roles. - Proficiency in Excel, Word, PowerPoint, and SQL. - Strong attention to detail with a focus on data accuracy. - Excellent written and verbal communication skills for escalations and stakeholder collaboration. - Experience in content addition and ensuring content accuracy. - Strong problem-solving skills with a proactive approach to escalations. - Adaptable and quick to learn new systems and processes. The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. We are seeking a dynamic Catalog Specialist to join our team, responsible for contributing to core metrics, ensuring high-quality work, and driving process improvements. The ideal candidate will execute complex SOPs independently, meet SLAs, and support deep-dives, UTAs, quality audits, seller escalations, and SIMs. You will play a key role in driving productivity improvements and delivering error-free work, with a strong customer-focused mindset. The role requires an individual who excels in identifying product issues, developing user-friendly solutions, and optimizing processes to enhance the customer experience. If you are passionate about delivering exceptional service and thrive in a fast-paced, solution-driven environment, we would love to hear from you. Key job responsibilities - Follow established Standard Operating Procedures (SOPs) to conduct manual audits, resolve outliers and exceptions, utilizing internal tools and systems. - Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards. - Identify trends and patterns from audits to contribute to continuous process and program improvements. - Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs). - Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes. - Maintain detailed records of daily activities, ensuring accurate updates in trackers or workflow tools. - Meet and exceed key business metrics, including SLA adherence, productivity, quality, and utilization targets. - Collaborate effectively within the team and contribute to the growth and success of the program. - Adapt and work flexibly across multiple programs as required by evolving business needs. * Work from Office Role Background in e-commerce or product lifecycle management. Excellent writing, editing, and proofreading skills. Passion for exceptional customer service and user experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of program or project management experience Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Within NOC’s umbrella, resides a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing, Scheduling, On-Road and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. Responsibilities of a NOC PM We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This PM I will lead IN Central Ops driving improvements in SPR, DPPH, routing metrics while ensuring smooth execution of daily operations. Scope of work (in addition to above) • The manager will lead a team of people manager (s) overlooking operations for a team size of 40+ associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM) depending on business need • Work with PM teams to successfully manage difficult, cross-functional projects (from inception to completion) delivering high quality results (e.g., efficient, compliant, understandable, secure, maintainable, low-defects, etc.). • Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals. • Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction. • Competently represent your team’s processes and goals to customers and other teams (technical and non-technical). • Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. • Improve team processes and metrics; unblock delivery and reduce costs. Scope out team's career development plans through performance assessment • Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs) • Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them. Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL - Bachelor's degree or equivalent - Experience in tax, finance or a related analytical field - Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and emerging abuse threats? Our mission in Buyer Risk Prevention (BRP) is to make Amazon.com the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com Key job responsibilities Risk Analyst will own analytical deep dives to identify emerging abuse patterns and communicate findings to ML teams, Program Managers and other cross-functional partners. The successful candidate will demonstrate an ability to thrive in a fast-paced and challenging environment and partner with stakeholders across multiple domains. A day in the life A typical day for a Risk Analyst revolves around leveraging advanced analytical techniques and tools to uncover patterns, anomalies, and potential abuse schemes. This role will: -Provide time sensitive analytics to partner teams -Deep Dive on emerging abuse patterns using SQL on large datasets -Identify root cause and work with partners such as ML teams to develop sustainable solutions. About the team Abuse Risk Mining Analytics' mission is to combine the latest data science techniques with investigator insights to detect and prevent abuse & negative customer experiences across Amazon. Experience scripting for automation (e.g., Python, Perl, Ruby) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.