Office Manager

Job Title: Manager – Accounts & Office Operations

Location: Parrys Corner
Company: Industrial Hardware Stores
Reporting To: Managing Director
Experience Required: 4+ years in accounting, team handling, and office administration
Salary: As per industry standards

Job Overview:

We are seeking a dynamic and experienced Manager – Accounts & Office Operations to lead our day-to-day sales and admin activities. The ideal candidate will be proficient in Tally (ERP/Prime), have strong skills in Excel, MS Word, and be capable of managing a small team effectively.

This is a crucial role in a growing company, offering stability, responsibility, and the opportunity to grow with the business.

Roles and Responsibilities1. Sales & Customer Engagement

• Attend walk-in customers (dealers and end-users) and understand their product needs.
• Recommend suitable industrial hardware products such as ESAB, Bosch Tools, JK Fenner, valves, pipes, fitting etc.,
• Upsell/cross-sell based on product compatibility and customer profile.
• Handle daily sales transactions and manage showroom targets.
• Coordinate with technical support team and provide product demonstrations or technical clarifications if required.

2. Quotation Preparation & Submission

• Prepare and share quotations for showroom walk-ins and dealer enquiries wherever necessary.
• Include correct product codes, pricing, applicable taxes, and terms of sale.
• Coordinate with HO for bulk pricing or special terms.
• Follow up on quotations submitted to convert them to orders.
• Maintain quotation records in digital or manual format.

3. Customer Database Expansion

• Proactively add new walk-in customers and enquiries into the customer register.
• Collect contact details, business cards, or GST info for regular customers.
• Identify and record prospective companies, contractors, and industries in and around Chennai.
• Share leads with the office sales team for appointment follow-up and organizing customer visit.

4. Store & Inventory Management

• Maintain a clean, organized, and fully stocked showroom.
• Conduct weekly stock reviews and suggest reorder quantities.
• Coordinate with warehouse for showroom stock transfer.
• Prevent stock mismatch, pilferage, and damage.

5. Team Supervision

• Supervise all counter staff and assistants for smooth operations.
• Allocate daily duties and ensure proper staff attendance.
• Train new showroom staff on customer handling and product features.

6. Billing, Documentation, Dispatch and Collection.

• Prepare GST-compliant tax invoices or cash memos.
• Share invoices and collect payments as per company terms.
• Coordinate with delivery staff or transporters for showroom dispatches.
• Maintain records of delivery notes, invoices, and sales returns.
• Maintain proper records of contracts, invoices, and payments.
• To follow up with customers on all outstanding and ensure timely payments. Email and WhatsApp of outstanding statements wherever and whenever requested by customers.

7. Customer Relationship Management

• Build and maintain rapport with dealers, contractors, and end-users.
• Collect feedback and escalate service/product issues to management.
• Track repeat customers and offer support for their technical or commercial queries.

8. Reporting & Coordination

• Send daily sales, enquiry, and quotation reports to HO.
• Update showroom footfall records, conversion rates, and stock levels.
• Coordinate with accounts, purchase, and logistics departments for support.

Qualifications:

• B.Com / M.Com / MBA in Finance (preferred, not mandatory)
• 2-3 years of relevant experience in a similar role.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Location:

• Parry's Corner, Chennai, Tamil Nadu (Preferred)

Work Location: In person

Speak with the employer
+91 7373078602Expected Start Date: 01/08/2025