Job
Description
locationsMumbai, Maharashtraposted onPosted 22 Days Ago job requisition idR0000289550 Career Area: Business Services About The Role : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. P os i t i on O bj ec ti v e T he Fiel d O ff i c e Co ordi n ato r po s i ti on i s res po ns i b l e f or th e m an ag em en t a n d coo r d i na t i o n o f a bro ad r an ge of f i el d o ff i c e a c ti vi t i e s of c on s i de r ab l e com pl ex i t y , i n sup po r t o f th e d i s tri c t b us i ne s s go al s a nd ob j ec ti v es . Di m en s i on s T he Field Office Coordinator s up p ort r ev en u e r ec og n i t i on b y proc ess i n g work orders an d i ss u i ng F i el d S er vi c e i n v o i c e i ns truc ti o ns . Natu r e an d S c op e T hi s po s i ti on rep orts to t he Di s tri c t S erv i c e M an a ge r (D S M) a nd th e i nc um be nt work s un de r o nl y v er y ge n eral di r ec t i on . Depe nd i ng on t he work l oc at i on the i nc um be nt m a y work c o m pl ete l y rem ote . T hi s po s i ti on pro v i de s s u pp ort to t he D i s tri c t M an a ge r , MM S O pe r at i o ns Ma na g er, F i el d S erv i c e S up erv i s or ( FSS ) , Cus tom er Se rv i c e S al es Rep s , A cc o un t M an a ge rs , Re gi on a l Fi el d E n gi ne er ( RF E ) an d Fi el d E m pl o y ees (FS R) b y pe r f or m i ng ad m i ni s trat i v e t asks , m an agi n g a wi d e v ari et y of of f i c e a c tivi t i es an d s y s t em s , i nc l ud i ng S af et y an d Hea l th aspe c ts , W o r k order pr oc ess i ng s y s tem an d/ or ER P s y s t em an d i de nti f y i ng an d res olv i n g p r ob l em s . A ss i gn m en ts m a y b e ambiguous, an d the i nc um be nt i s res po nsi bl e f or dete r m i ni n g w ork m eth od s an d c oo r di n ati ng proj ec ts wi th o the rs . T he Field Service Coordinator i s res po ns i bl e f or pr i or i ti z i ng t he wo r k l oa d a nd t he work l oa d o f ot h ers . T he Field Service Coordinator prov i de s s o l ut i on s t o The FOC III is responsible for prioritizing the workload and the work load of others. The Field Service Coordinatorprovides solutions to difficult problems and conflicts and coordinates decision making responsibility in the absence of District Service Manager. Res po nsi bl e f or ov eral l acc urac y , c om pl ete ne ss , c on f i de nt i a li t y a nd ad m i ni s trativ e o bj ec ti v es an d go al s ; m ay di r ec t a n d m oni tor th e work of ot he rs . T he Field Service Coordinator c on tacts extern al c us t om er s , as wel l as i nte r na l . P r i nci pa l A cc ou nta bi li t i es P r ov i d es l o gi s ti c a l an d ad m i ni s trat i v e su pp ort f or th e D S M, F S S , Fl e et Ma n ag er, RF E a nd F S R i n a l l off i c e a d m i ni s trati on li k e co rr es po nd e nc e, pres e nta t i o n an d trav el arr an g em en ts . A dm i ni s ter off i c e m an ag em en t d uti es f or s tan d - al on e o ff i c es (i f ap pli c a bl e) . Ma i nta i n rec ords a nd do c um en tati o n rel ate d t o H S S E , s uc h as m on thl y s af et y bri ef i ng s , a cci de n t i nv es ti ga ti on re po r ts, s af et y m ee ti ng m i nu tes a nd th e off i c e f i rs t ai d k it. W o r k togeth er w i t h th e Fi el d S er vi c e S u pe r vi s or (sc he du l i ng & m obi li z at i on of Fie l d e m pl o y e es , ad v i s i n g cus tom ers ) an d coll ec t l e ga l do c um en ts req u i r ed b y c ou ntr y be f ore m obi li z at i on T r ac k FS R trai n i n g a nd c ert i f i c ati o n, s ub m i t c erti f i c ati on s to CLM S . Ma i nta i n in g W o r k Or de r P r oc ess i ng S y s t em up to d ate f or f i el d em pl o y e e s v a l i d m edi c al c erti f i c ate s , off s h ore c erti f i c ate s , Fi tne s s f or Dut y , p ass po r ts , v i s as , etc. Or ga ni z e off s ho r e survi v al t r ai ni ng , r ef r es he r c ou rs es an d m edi c al vi s i ts f or f i el d e m pl o y ee s . Ma na ge t he In v oi c i ng P r oc es s and f ol l o w - u p o n c us to m er i nv oi ci ng a nd pu rc ha s e order, pre pa r e i n v oi c i ng i ns truc t i on s , i ss ui ng cr ed i t n o tes. Ge ne r ate a nd c he c k f or c o m pl ete ne s s of Fiel d S er vi c e Invoi c e an d su bm i t to Fin anc e f or f i na l rev i e w. A ss i s t Acc ou nti n g wi th pa s t d ue i n v oi c es . P r ep ara ti o n of In terc o i n v o i ci ng t o Fi n anc e. Ma n ag e , f ol l ow - up of th e n o n b i l l ab l e an d bi l l ab l e W o r k Or de r s (cr edi t ho urs ) P r oc es s . Di s p atch n e w y e arl y S a l es S erv i c e rat es to th e cus tom ers . Cr ea tes j ob s a nd W or k O r de r 's i n W or k O r de r P r oc ess i ng S y s tem an d d i s pa tc h to the Fi el d em pl o y ee s , proc ess i ng a n d rev i e w af ter j ob c om pl eti o n (c he c k of j ob rep ort, si gn ed t i m es he et, c l oc k r ep ort h ou rs , l au nc h P urch as e Or de r ) . Check expe ns e repo r ts f or Fi el d e m pl o y e es acc ord i ng to Fi e l d S er vi c e Repres en t ati v e G ui d el i ne an d T r av el an d E nte r t ai nm en t P oli c y , b ef ore ap prov al or i s r ej ec ti ng t he ex pe ns e r ep or ts i f no n - c o m pli a nc e o r m i ss i ng do c um en ts . Q ua l i f i c ati o ns T he Fiel d O ff i c e Co ordi n ato r III op erates wi th a g r e at d eg r ee of s el f -s uff i c i en c y un de r ge ne r a l d i r ec ti o n of th e Di s tri c t S er vi c e Ma na ge r . T he i n di v i du a l s h ou l d h av e go od j ud gm en t, a nd a s tron g un de rs tan di ng of the Cus tom er Se rv i c e o r ga n i z ati on a nd t he po li ci es an d prac ti c es of th e Com pa n y . T he i nc um be nt s ho ul d b e prof i c i e nt i n M i cr os o f t Off i c e a nd c om pu ter l i terate t o l ea r n oth er j ob s pec i f i c s y s tem s s uc h a s W o r k Or de r S y s tem E RP - s y s t em HSS E , E x p en s e R ep ort S y s t em an d Int r a ne t W e bs i te. La n gu a ges k ill s as req ui r e d b y th e d i s tri c t. T hi s po s i ti on req ui r es 3 - 5 y e ars of of f i c e e x pe r i e nc e o r rel ate d a dm i ni s trati v e eq u i v al e nt. Candidate must be permanently based in Mumbai, India. This is a full time 5 days office-based position. Posting Dates: April 22, 2025 - June 1, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our .
