O2C Collections Associate

1 years

0 Lacs

Posted:18 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Requirements-

(We need candidates from O2C background, AR callers or people working in any Collections voice process in BPO will not be considered.)


b) Bcom/MBA finance is mandatory for this role.


c) Delhi NCR candidates are preferred as hike % will not go beyond 30 Percent.


• Manage the collections process within the order-to-cash cycle.

• Ensure timely collection of outstanding receivables and maintain positive customer relationships.

• Collections Management: Monitor accounts receivable and initiate collection efforts for overdue invoices.

• Customer Communication: Contact customers via phone and email to follow up on payments and address disputes.

• Account Reconciliation: Review accounts to identify discrepancies and resolve payment issues.

• Reporting: Generate reports on collection activities and aged receivables.

• Collaboration: Work with sales, customer service, and finance teams to resolve billing issues.

• Compliance: Ensure adherence to company policies and legal regulations regarding collections

• Excellent communication and negotiation skills.

• Strong analytical and problem-solving abilities.

• Proficiency in Microsoft Excel and familiarity with ERP systems

• Minimum 2 years of experience in collections or accounts receivable.

• Strong understanding of the order-to-cash process and related software.

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