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Non Voice/Blended/ Semi Voice/ Chat Process/Noida/Gurugram/WFO

Non Voice/Blended/ Semi Voice/ Chat Process/Noida/Gurugram/WFO

Eteam

0 - 3 years

0 - 3 Lacs

noida gurugram

Posted:2 days ago| Platform:

Apply

Skills Required

bpo non voice blended process email support non voice process international non voice semi voice chat support non voice international chat process email process chat process communication skills customer support written communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Chat Support Executives

Key Responsibilities:

Handle customer queries via chat during the Annual Enrollment Period (AEP)
Deliver prompt and clear communication
Understand and assist with health plan-related queries
Maintain a high standard of written communication

Must-Have Skills:

Excellent written English communication
Typing speed of at least 35 WPM
Comfort with technology, CRM/helpdesk systems
Ability to multitask and adapt to changing priorities
Strong judgment & problem-solving skills

Nice-to-Have:

Knowledge of Healthcare/Insurance domain (e.g., Claims, Benefits, Pharmacy)
Experience in US healthcare process

Interview Rounds:

HR Screening
Typing Test (35 WPM)
Communication Assessment (Mock Chat Score 2.2)
Final Round (Domain + Expectation setting)

Other Details:

Job Type: Contract (6 Months)
Training: Written Communication, Typing Speed, US Culture
Interview Mode: Face-to-Face only
No public holidays or weekend offs

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