Non Voice Process Executive

0 - 1 years

2 - 4 Lacs

Posted:13 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Non-Voice Process Executives

Key Responsibilities:

  • Handle customer queries via

    email, chat, and web tickets

  • Provide accurate information and resolve customer issues promptly
  • Maintain high levels of customer satisfaction
  • Document interactions clearly in CRM tools
  • Follow standard operating procedures (SOPs) and quality guidelines
  • Coordinate with internal teams when required
  • Meet productivity and quality benchmarks

Required Skills:

  • Good

    written English communication

  • Basic computer skills (MS Word, Email, Internet)
  • Ability to multitask and manage time effectively
  • Attention to detail and problem-solving skills
  • Willingness to learn and adapt

Eligibility Criteria:

  • Any Graduate / Undergraduate
  • Freshers and candidates with up to 1 year experience can apply
  • No prior BPO experience required (training will be provided)

Preferred Skills (Not Mandatory):

  • Basic knowledge of CRM tools
  • Prior chat or email support experience
  • Typing speed of 2530 WPM

Salary & Benefits:

  • Competitive salary package
  • Performance-based incentives
  • Paid training
  • Career growth opportunities
  • PF, ESI & other statutory benefits

Who Should Apply:

  • Freshers looking to start a career in

    Non-Voice / Backend / Chat Support

  • Candidates who prefer

    no calling roles

  • Individuals with strong writing skills

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Hyres India

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Bangalore

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