Noc Engineer

About Role:

What'll be Responsible for?

• Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions.
• Responsible for Incident Management life cycle & Service requests fulfilment
• Responsible for Incident logging, accurately tracks and documents all incidents.
• Adherence to the process compliance
• Adherence to the SLAs defined for the platform, Service uptime
• Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members.
• Responsible to develop SOP documents.
• Ability to deep dive into identifying the root cause of various service-impacting events and optimizing.
• Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues
• To ensure the maximum possible service availability and performance of the platforms
• Responsible for continuous improvement of the process ience

What youd have?

• Experience of 2-5 years in NOC
• Experience in Alert/Incident Management and a good understanding of SLAs
• Troubleshooting, Problem-solving & Strong presentation skills
• Analytical and communication skills
• Strong knowledge of Linux, Network & database querying
• Knowledge of asset management
• Very good knowledge of Log analyzing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & Solarwinds
• Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.
• Strong Linux, Networking, Log analyzing, and database querying skills.
• Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards.
• Experience in alerts mitigation & optimization - Knowledge of the ITIL framework
• Hands-on exp with observability tools will be an added advantage.
• Must have expertise in maintaining/updating asset management.
• Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking

Why

• Impactful Work

  : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.

• Tremendous Growth Opportunities

  : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

• Innovative Environment:

  Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com