Noc Engineer

• Location- BANGALORE

• Work Mode - 5days Office

• Shifts- UK & US

• Rotational Shifts

To really stand out and make us fit for the future in a constantly changing world, each and every

one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us

achieve this we have the PwC Professional; our global leadership development framework. It

gives us a single set of expectations across our lines, geographies and career paths, and provides

transparency on the skills we need as individuals to be successful and progress in our careers,

now and in the future.

As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex

business issues from strategy to execution. PwC Professional skills and responsibilities for this

management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and

commitments.

• Flex approach to meet the changing needs of teams and clients.

• Identify and make suggestions for efficiencies and improvements when performing

work.

• Take action to stay current with new and evolving technology.

• Use tools, techniques and firm standard methodologies to support research, analysis

and problem solving.

• Handle, manipulate and analyse data and information responsibly.

• Communicate with empathy and adapt communication style to meet the needs of the

situation and audience.

• Manage expectations of stakeholders effectively.

• Embrace different points of view and welcome opposing and conflicting ideas.

• Uphold the firm's code of ethics and business conduct.

Job Responsibilities:

• Perform L1.5 troubleshooting & resolution for Infrastructure and application related

issues as per knowledge articles.

• Monitoring alerts or incidents and acknowledgement per defined SLA.

• Perform health check activities and monitor performances of infrastructure components

& applications.

• Engage third parties (as required) to support resolution for Supplier Services

• Initiate the technical bridge upon Major Incident declaration.

• Engage Incident commander/ supervisor/on call manager.

• Engage other technical teams to support resolution for supplier services.

• Confirmation with end users for issue resolution and update all stakeholders on

technical bridge.

• Keep the incident updated as per discovery or end user information on real time basis.

• Engage technical manager and technical teams to provide updates in case of major

incidents via bridge call and update playbook throughout the call.

• Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints,

and escalations.

• For P1/P2 incidents, where vendor is involved, ensuring that Incident being addressed

by the vendor is actively managed and that the vendor provides timely resolution.

• Ensuring Outage notifications are sent by the technical manager in case of major

outages. Following up with technical managers to get the status of the incident on

regular intervals.

• Receiving Management reports on a periodical interval and assessing the reports for any

opportunities for areas of Improvement.

• Creating reports on ITSM tool for weekly incident trends and share with the required

stakeholders.

• Perform proactive problem managemen