Work from Office
Full Time
Purpose of the Job
1) Handle the Shift , Maintaining & Monitoring EIG Submarine Network (Wet plant, SDH ,OTN &
DWDM). Managing Trouble tickets. Co-Ordinations with Terminal Stations ,suppliers and capacity
owners, Escalations & Notifications Compliance of Agreed KPIs and SLA with EIG.
2) This Job Profile involves 24X7 operation, working in shifts, including night shifts. There will be three
shifts and engineer will be assigned shifts in rotation.
1) Network Alarm monitoring, timely notification and raising Trouble Ticket
2) Resolving TTs as per timelines.
3) Timely notification, impact list preparation.
4) Provisioning of the circuits as per the Work Orders in stipulated time
5) Preventive checks / routine maintenance of the EIG Network
6) Effective co-ordination with Suppliers for resolution of issues.
7) Effective co-ordination with Cable landing and Terminal Stations
8) Escalations as per processes.
9) Ensure 100% process compliance to agreed SLAs for Srvice Assurance and Service delivery.
10) Good Communication Skills
Major Challenges :
Demostrate (Key competencies)
- Technical Skills: Submarine cable system and Transport network technologies.
- Teamwork and collaboration
- Analytical and problems Solving
- Improving customer satisfaction with quick resolution
- Very good communication skills
Educational Level
Must have:
Bachelor Degree of Engineering
Working Experience
Must have:
At least 1 or 2 years of work experience in
Submarine Cable Landing Station/Submarine
cable NOC. Must have good communication skills
in English.
Airtel
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