A Night Manager ensures the smooth and secure operation of the building during the overnight hours. This role typically involves overseeing security, handling guest or tenant requests, managing staff, and potentially conducting night audits. The specific duties can vary depending on the building type and size.
Key Responsibilities:

Security:

Monitoring surveillance systems, patrolling the building, responding to alarms, and ensuring the safety of occupants.

Guest/Tenant Services:

Addressing inquiries, resolving issues, and providing assistance to building occupants during the night shift.

Staff Management:

Supervising and coordinating the activities of any night staff, such as security personnel or cleaning crews.

Building Operations:

Handling basic maintenance issues, coordinating with other departments (e.g., maintenance, housekeeping), and reporting any problems to the appropriate parties.

Emergency Response:

Being prepared to respond to emergencies, such as fires or medical incidents, and following established procedures.
Skills and Qualifications:

Security Experience: Prior experience in security or law enforcement can be beneficial.
Customer Service Skills: The ability to interact professionally and effectively with people.
Communication and Interpersonal Skills: Clear and concise communication, both written and verbal, is essential for interacting with staff and building occupants.
Problem-Solving Abilities: The capacity to identify and resolve issues quickly and efficiently.
Leadership and Management Skills: Experience in supervising and coordinating the work of others.
Technical Proficiency: Basic computer skills and the ability to use relevant software for reporting and record-keeping.

He/She must be aware of local regulations regarding security and emergency procedures.

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JLL

Real Estate

Chicago Illinois

10001 Employees

1373 Jobs

Key People

Christian Ulbrich

CEO
Greg O'Brien

Global Chief Operating Officer
Kathy D. Vance

Global Chief Financial Officer
Ankush Jindal

Global Head of Technology
Raymond T. Lewis

Global Head of Capital Markets

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Night Manager