Responsibilities : Oversee the overall operations of the property during night hours, ensuring guest satisfaction, safety, and smooth functioning across departments. Serve as the primary point of contact for late-night guest needs, requests, and escalations, providing prompt and courteous service. Coordinate with security and housekeeping teams to maintain a safe, clean, and welcoming environment throughout the night. Monitor guest check-ins and check-outs, process payments, and handle reservation issues using the property management system (PMS). Conduct night audits, reconcile daily revenue, and generate necessary reports for management review. Ensure compliance with property policies, health and safety standards, and emergency procedures. Communicate effectively with the day team to ensure smooth handover and continuity of service. Train and supervise any night shift staff, ensuring performance standards are maintained. Qualifications : Minimum 3 years of experience in hospitality operations, preferably in a front office or night shift supervisory role. Strong knowledge of hotel management systems (PMS) and basic accounting procedures. Excellent verbal and written communication skills. Ability to remain calm under pressure and handle guest issues with professionalism and empathy. Strong organizational and problem-solving skills. Bachelor's degree or diploma in Hospitality Management or related field is preferred. Willingness to work flexible night shifts, weekends, and holidays.

About Us: At ANTHEIA, we believe in curating meaningful stays that blend comfort, culture, and contemporary hospitality. Located in the heart of Guwahati, our boutique hotel is known for its personalized service, stylish interiors, and attention to detail. We are looking for a warm, professional, and enthusiastic Receptionist to be the first point of contact for our guests. Key Responsibilities: Welcome guests with a warm, professional, and personalized approach. Handle check-ins and check-outs smoothly and efficiently. Manage room reservations via phone, email, walk-ins, and online platforms. Maintain guest records and process payments accurately. Address guest inquiries, concerns, and requests promptly and professionally. Coordinate with housekeeping, cafe, and restaurant teams to ensure seamless guest experiences. Maintain the front desk area in a neat, organized, and presentable manner. Promote hotel amenities, including in-house café and restaurant. Provide local information, travel assistance, and concierge-style support. Upsell rooms and services when appropriate to maximize revenue. Requirements: Prior experience in hospitality or customer service preferred (experience in a boutique hotel is a plus). Excellent communication skills in English; knowledge of local languages (Assamese and Hindi) is an advantage. Strong interpersonal and problem-solving skills. Comfortable with hotel management systems (PMS), MS Excel and booking platforms like Booking.com, Makemytrip, etc. Polite, composed and professional demeanor at all times. Willing to work in shifts, including weekends and holidays.