Front Desk Receptionist

About Us:

At ANTHEIA, we believe in curating meaningful stays that blend comfort, culture, and contemporary hospitality. Located in the heart of Guwahati, our boutique hotel is known for its personalized service, stylish interiors, and attention to detail. We are looking for a warm, professional, and enthusiastic Receptionist to be the first point of contact for our guests.

Key Responsibilities:

• Welcome guests with a warm, professional, and personalized approach.
• Handle check-ins and check-outs smoothly and efficiently.
• Manage room reservations via phone, email, walk-ins, and online platforms.
• Maintain guest records and process payments accurately.
• Address guest inquiries, concerns, and requests promptly and professionally.
• Coordinate with housekeeping, cafe, and restaurant teams to ensure seamless guest experiences.
• Maintain the front desk area in a neat, organized, and presentable manner.
• Promote hotel amenities, including in-house café and restaurant.
• Provide local information, travel assistance, and concierge-style support.
• Upsell rooms and services when appropriate to maximize revenue.

Requirements:

• Prior experience in hospitality or customer service preferred (experience in a boutique hotel is a plus).
• Excellent communication skills in English; knowledge of local languages (Assamese and Hindi) is an advantage.
• Strong interpersonal and problem-solving skills.
• Comfortable with hotel management systems (PMS), MS Excel and booking platforms like Booking.com, Makemytrip, etc.
• Polite, composed and professional demeanor at all times.
• Willing to work in shifts, including weekends and holidays.