New AOA Manager

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. As an Assurance Manager at EY, part of our EY-Assurance Team, your principal objectives will be to ensure consistent and high-quality service is provided by the team. You will take end-to-end project ownership and accomplish defined goals. We're looking for individuals who will be responsible for ensuring high-quality, consistent, and efficient service is provided by the GDS AOA team to the account teams of different subareas. You will manage the operational aspects of account management, including resource management, Metrics & Reporting, performance management, and elements of risk management. Additionally, you will manage, coach, and act as a mentor to junior staff, playing a key role in the development of your team. Building strong relationships with on-shore colleagues and clients, you will identify areas where GDS can improve quality and increase the scope of work. Your key responsibilities will include: - Monitoring operational measures such as utilization, KPIs, and Minimum commitment versus Actual hours transitioned - Developing strong relationships with onshore stakeholders and managing their expectations on service delivery - Promoting internal communication between teams and driving change through proper protocols - Supporting training and development of knowledge for the entire AOA GDS teams - Developing succession planning, employee development, and managing attrition in the AOA GDS team - Assisting in the recruitment process of AOA resources - Ensuring rewards and recognition for high-performing associates - Mentoring and guiding team leaders & assistant managers - Contributing to the culture of the broader EY GDS Gurgaon team - Collaborating with support functions like HR, L&D, Finance, etc., to address business and operational challenges - Working with senior managers to look for business growth opportunities and devise strategies to grow the scope of the GDS AOA team Skills and attributes for success include: - Excellent communication skills - Ability to coordinate multiple projects simultaneously - Demonstrated project management experience - Proactive, organized, and self-sufficient - Analytical skills to solve complex problems - Ability to gather and analyze data from various sources - Resilient disposition to encourage discipline in team behaviors To qualify for the role, you must have: - 9+ years of operational and project management experience - 6+ years of people management, coaching, and leveraging work through others Ideally, you'll also have an interest in business and commerciality. EY Global Delivery Services (GDS) offers a dynamic and truly global delivery network, providing fulfilling career opportunities across all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Continuous learning, transformative leadership, and a diverse and inclusive culture are some of the key aspects of working at EY. Join us in building a better working world.,