Network Voice Engineer

Title : Network Voice Engineer

Location - Bangalore/Hyderabad

Work Mode- Hybrid

Exp - 5 -8 yrs

Job Type- Full-Time

Network Voice Engineer

Key Responsibilities:

• Administer and manage VoIP gateways (e.g., Audiocodes, Cisco) to ensure optimal functionality and uptime
• Monitor and troubleshoot voice circuits, resolving issues to maintain reliable connectivity
• Maintain and support call recording and workforce management systems (e.g., Verint, NICE) to ensure compliance and efficiency
• Configure and manage Cisco Unified Communications Manager (CUCM) for effective call routing and communication control
• Support Contact Center servers and Genesys Cloud solutions, optimizing performance and configuration
• Administer voice recording systems such as WILMAC Korea, ensuring secure and accurate data archiving
• Maintain IPC phone trading systems for high-stakes financial communication
• Provide user support and maintenance for Cisco Jabber, including issue resolution and feature enhancements
• Collaborate with cross-functional teams to drive voice-related projects and improvements
• Stay informed about emerging voice communication technologies and contribute to system enhancements

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum 3 years of experience in a Network Voice Engineer or similar role
• Proficiency with VoIP gateways (Audiocodes, Cisco)
• Strong knowledge of voice circuits and call routing protocols
• Experience with call recording/workforce management tools such as Verint and NICE
• Expertise in Cisco Unified Communications Manager (CUCM) administration
• Familiarity with Contact Center servers, voice recording systems, and related technologies
• Knowledge of IPC phone systems and Cisco Jabber
• Experience with Genesys Cloud Contact Center is an added advantage
• Excellent communication and team collaboration skills
• Willingness to work in a 24x7 environment with rotational shifts

Required Skills:

• Azure Infrastructure Services
• UCCX
• AWS Infrastructure Services
• Cisco Webex
• Cisco IPCC
• NICE Contact Center
• CUCM

Preferred Skills (Good to Have):

• Cisco Webex
• Cisco IPCC
• NICE Contact Center
• CUCM