Network Voice Engineer

5 - 9 years

0 Lacs

Posted:1 day ago| Platform: Naukri logo

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Full Time

Job Description

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Job Summary

We are seeking a skilled and experienced Network Voice Support Engineer to manage and support our voice infrastructure, including Five9, Cisco, Avaya, and Microsoft Teams. This role will focus on the configuration, maintenance, and optimization of voice systems, contact center operations, and telephony integrations. The ideal candidate will have hands-on experience with voice gateways, SBCs, certificate management, and complex call flow designs.

RESPONSIBILITIES:

  • Create and manage Five9 accounts for inbound and outbound calling, including agent setup and campaign assignments.
  • Design and modify call flows, IVRs, and routing logic within Five9.
  • Create new campaigns and configure WFO (Workforce Optimization) accounts within the Five9 platform.
  • Perform troubleshooting of call quality and routing issues across Five9, Cisco, Avaya, and Microsoft Teams platforms.
  • Renew and manage SSL/TLS certificates for voice systems and SBCs to ensure secure communication.

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