31 Five9 Jobs

As an IVR and Contact Center Systems Specialist at NETGEAR, your role is crucial in ensuring the seamless operation, configuration, and optimization of contact center systems to enhance customer experience and improve operational efficiency. Key Responsibilities: - Design, implement, and maintain IVR applications for top-tier performance. - Develop call flows and scripts aligned with business requirements. - Manage a large corpus of multilingual audio IVR prompts, including QA, editing, and post-processing. - Provide continuous updates to the IVR application with new functionalities. - Administer, configure, and maintain contact center systems like InContact, Five9, AWS Connect, or similar p...

About The Opportunity A fast-growing Business Process Outsourcing (BPO) operating in Financial Services Accounts Receivable & Consumer Debt Recovery for US portfolios. The team delivers compliance-driven collections, dispute resolution, and recovery services for credit, utility, and consumer loan accounts. We are hiring an on-site US Debt Collections Specialist to work on US consumer accounts, engaging customers via phone and digital channels to maximize recoveries while maintaining regulatory and quality standards. Role & Responsibilities Contact assigned US consumer accounts using outbound/inbound calling and digital messaging to negotiate resolution and obtain payments. Adhere to FDCPA, T...

You will be responsible for operating dialer and CRM systems to manage case queues, update account records, document call outcomes, and ensure accurate audit trails. Additionally, you will perform skip-trace research using third-party databases to locate debtors and validate contact information. Handling disputes and sensitive account issues will be a part of your role, including escalating legal or compliance matters to internal teams and preparing required documentation for audits. It is essential to meet productivity and quality SLAs, participate in QA reviews, and apply feedback to continuously improve collection performance. Key Responsibilities: - Operate dialer and CRM systems efficie...

Key Responsibilities Manage Post-Sales Experience: Oversee the post-sales experience and service of premium members of Shaadi SELECT. Team Mentorship and Development: Mentor and develop the team to ensure continuous improvement and high performance. Shift Operations: Effectively manage shift operations, ensuring smooth transitions and efficient service delivery. Operational Metrics Management: Monitor and manage operational metrics such as CSAT, AHT, Shrinkage, Quality scores, and SLA compliance. Escalation Handling: Address and resolve customer escalation calls to ensure customer satisfaction. Customer Satisfaction Tracking: Track customer satisfaction and ensure the timely closure of compl...

About The Opportunity A company operating in the Financial Services sector specialising in US consumer debt recovery and accounts receivable outsourcing. We run high-compliance, performance-driven collections programs for lenders, fintechs and credit issuers across the United States. This on-site role in India focuses on outbound US debt collections, dispute resolution and payment arrangements while maintaining strict regulatory compliance. Role & Responsibilities Conduct outbound and inbound collections activities for US consumer accounts to negotiate payments, settlements and structured payment plans in compliance with FDCPA/TCPA. Operate dialer and CRM systems to manage case queues, updat...

Job Description skills/expertise: Complete knowledge and full understanding of area of specialization and associated technologies. Stays updated with the latest industry trends and technologies and willingness to learn new technologies Solves problems of diverse scope requiring evaluation and ingenuity. Applies critical thinking and analytical skills to develop effective solutions. Enhances relationships and networks with senior internal/external personnel in own area of expertise. Works effectively within a team to achieve project goals. Requires a minimum of 5 years of relevant experience and a Bachelors degree. Demonstrates proficiency in software development and the ability to work indep...

Job Description Job Title: Contact Center Team Lead Department: Managed Services Reports To: Managed Services Manager Location: Chennai, India Employment Type: Full-Time Position Summary We are seeking a dynamic and experienced Contact Center Team Lead to manage teams of customer service representatives (CSRs) and technical support representatives (TSRs), while optimizing the use of Zoom Contact Center (Zoom CX) or similar platforms to deliver exceptional customer and patient experiences. The Team Lead will oversee daily operations, lead proactive outreach campaigns, ensure team performance aligns with organizational goals, and leverage contact center tools to enhance service delivery, strea...

Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world. Their principal activities include: - Networked IT services globally - Local, national and international telecommunications services - Broadband and internet products and services - Converged fixed/mobile products and services They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before. Specialties: Telephony, Networking, ...

As a highly skilled and motivated CCaaS Manager, you will be joining the Contact Centre Digital Technology team to lead the solution design, architecture, and implementation of end-to-end CCaaS solutions within the contact center operations. Your primary responsibility will be to ensure seamless integration and optimization of processes to enhance customer experience and operational efficiency. Your key responsibilities will include: - Creation and understanding of tech solution design, solution architecture, hardware and software requirements, functional requirements, and managing the tech project cycle including UAT and Go-live phase. - Collaborating closely with technology, products, subj...

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role: As a Solutions Architect, you will serve as a technical escalation point and subject matter ...

A Bit About Us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet Then come join us! Job Description Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the world's most complex problems. We're committed to breaking down the barriers that prevent people fr...

Job Description skills/expertise: Complete knowledge and full understanding of area of specialization and associated technologies. Stays updated with the latest industry trends and technologies and willingness to learn new technologies Solves problems of diverse scope requiring evaluation and ingenuity. Applies critical thinking and analytical skills to develop effective solutions. Enhances relationships and networks with senior internal/external personnel in own area of expertise. Works effectively within a team to achieve project goals. Requires a minimum of 5 years of relevant experience and a Bachelors degree. Demonstrates proficiency in software development and the ability to work indep...

Min 3-5 years of dialer management and MIS reporting experience. Hands-on experience with predictive/progressive dialers (e.g., Ameyo, Five9, Avaya, Genesys). Proficiency in Excel (pivot tables, VLOOKUP, charts) and reporting tools. Required Candidate profile 6 days working Excellent communication Valid Passport needed Noida CTC can vary from 6 to 9L Call Vikas 8527840989 Email vikasimaginators@gmail.com

Role & responsibilities Five9 Developer Deep knowledge of the Five9 VCC platform, including its objects, IVR scripting, and skill-based routing algorithms. API Integration: Experience with API development and integration to connect the Five9 platform with other systems. Cloud Computing: Understanding of cloud platforms and architectures, such as AWS or GCP. Programming Languages: Proficiency in relevant programming languages like Java, Python, or JavaScript. Preferred candidate profile Exp LEvel: 2-9 Years Location: Pan India Notice Period: Immediate - 90 Days

Senior Software Development Engineer Amazon Connect About the Role We’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences. Key Responsibilities Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers). Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in...

It&aposs fun to work in a company where people truly BELIEVE in what they are doing! We&aposre committed to bringing passion and customer focus to the business. Job Description Job Title: Sales Manager Job Location: Bangalore (Hybrid Model) Job Description: As a Sales Manager at Fractal, you will be responsible for driving sales efforts targeting North America, focusing on Fortune 2000 companies. Based out of Bangalore, you should be prepared for extensive travel to the US as required. Your role will involve leveraging your deep understanding and extensive experience in selling contact center technology to build and maintain relationships with key decision-makers, develop and execute sales s...

As a Senior System Analyst at GEC Tech, you will be an integral part of the Lululemon team, a leading performance apparel company dedicated to supporting individuals in their movement, growth, and well-being. In this role, you will collaborate with business stakeholders, technology teams, and enterprise teams to understand project vision and business needs. Your primary responsibility will be to translate these requirements into functional configuration specifications for various vendor and in-house systems. You will actively participate in agile/scrum ceremonies such as refinement, estimation, and sprint planning. Working closely with engineers and architects, you will document, design, and...

Role & responsibilities Customize and configure Microsoft Dynamics 365 CE to meet business requirements. Collaborate with stakeholders to gather and analyze business requirements related to Contact Center and CRM. Implementation experience with contact center as a service (CCaaS) solution and use Dynamics 365 Customer Service for customer relationship management (CRM). Develop and maintain integrations with third-party Contact Center platforms (e.g., Genesys, Five9, Amazon Connect, Twilio any one). Design, configure, and deploy Microsoft Dynamics 365 CRM (Customer Engagement), particularly the Omnichannel for Customer Service module . Implement and integrate omnichannel capabilities includin...

As an IVR and Contact Center Systems Specialist at NETGEAR, you will play a crucial role in managing and optimizing IVR systems and contact center platforms to enhance customer experience and operational efficiency. Your responsibilities will include designing, implementing, and maintaining IVR applications, managing multilingual audio IVR prompts, administering contact center systems, analyzing performance metrics, integrating systems with CRM and other applications, ensuring compliance with regulations, and collaborating with cross-functional teams to gather requirements and provide support and training to end-users. Key Responsibilities: IVR System Management: - Design, implement, and mai...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 to 9 years of experience in Cisco IOS,Cisco ASA Firewall,Cisco Routers,Switches,Network Infrastructure,LAN/WAN Administration,TCP/IP, DHCP, DNS,Five9 Contact Center,Five9 Admin,Five9 Configuration,Five9 IVR Design,Five9 Scripting,Five9 CRM Integration, Five9 Reporting & Analytics to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills ...

Voice Networking Five9 Professional Gurgaon - J49524 Min 3+ yrs exp in Voice Networking Min 3 yrs exp in Five9 cloud. Exp in Cisco Voice Networking / Genesys Voice Networking / Avaya Voice Networking Exp in Unified Communication systems and Voice Network technologies. Exp in Reporting and monitoring of Five9 UCCs. Exp in Contact Center Exp in troubleshooting of different issues in five9 contact Center. Exp in Troubleshooting of Inbound, Outbound calls in any issue arises. Exp in VoIP Exp in Implementing VoIP systems and services Able to deploying end-to-end contact center solutions, including Call flows, Queues, Routing profiles, Agent profiles, and Dial plans to optimize performance and cus...

Dialer Manager (US Market) Location: Noida (Work From Office) Shift: US Shift About Us We are a Silicon Valleybased company specializing in large-scale case acquisition for law firms across the United States, with a strong focus on mass tort and personal injury. Our team includes senior leaders from Silicon Valley, India, and Romania, with a proven track record of launching successful products. We combine advanced dialer systems, AI-driven automation, and process excellence to deliver high-quality, compliant claimant intakes at scale. About the Role We are seeking a Dialer Manager with a strong background in dialer management to lead strategy, execution, and optimization of all outbound and ...

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifica...

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process...

Primary Skill: Network Voice Support Engineer Location : Pan India Experience : 5.2 to 9 years Shift Time : 24/7, rotational Job Summary : We are seeking a skilled and experienced Network Voice Support Engineer to manage and support our voice infrastructure, including Five9, Cisco, Avaya, and Microsoft Teams. This role will focus on the configuration, maintenance, and optimization of voice systems, contact center operations, and telephony integrations. The ideal candidate will have hands-on experience with voice gateways, SBCs, certificate management, and complex call flow designs. RESPONSIBILITIES: Create and manage Five9 accounts for inbound and outbound calling, including agent setup and ...