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Network Technical Support Head

Network Technical Support Head

Confidential Jobs

15 years

0 Lacs

Gurugram Haryana India

Posted:3 weeks ago| Platform:

Apply

Skills Required

network support reliability security cutting analysis switching routing dhcp wan monitoring solarwinds nagios itil troubleshooting escalation networks communication management excel powerpoint

Work Mode

On-site

Job Type

Full Time

Job Description

We’re Hiring: Network Technical Support Head

Join a forward-thinking enterprise that powers mission-critical connectivity solutions for leading telecom and enterprise clients. Our client is redefining network reliability and security through cutting-edge architectures and world-class support.

Role: Network Technical Support Head (L2 & L3)

Location: Gurgaon (On-site)

Experience: 12–15 years (with 5–6 years in people management)

What You’ll Do:

🔹Lead L2/L3 support operations: incident resolution, root-cause analysis, permanent fixes

🔹Configure/troubleshoot switching, routing, DNS/DHCP, WAN circuits (BIA/ILL/P2P)

🔹Manage and optimize network monitoring (SolarWinds, Nagios) and wireless LANs

🔹Oversee SD-WAN, Fortinet UTM/firewalls, NAS devices, MikroTik platforms

🔹Champion ITIL-compliant processes for incident, change, and SLA management

🔹Coach and develop cross-functional support teams; liaise with vendors & customers

Must-Have:

🔹Bachelor’s/Master’s in Telecom, CS, IT (Business Admin a plus)

🔹Proven operations lead in telecom or managed-services environment

🔹Expert in troubleshooting & escalation management

🔹Hands-on with enterprise network tools and configurations

Skills Needed:

🔹Strong understanding of ISP networks, routers, switches.

🔹Excellent partner handling and communication skills.

🔹Project management and analytical thinking.

🔹Advanced Excel and PowerPoint proficiency.

Apply Now: Send your resume to Abdul@prosapiens.in

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