Network Security Technical Manager

Your Accountabilities:

• Team Leadership & Strategy:

  Lead a team of security engineers providing 24x7 support. Mentor, coach, and build a high-performing culture focused on continuous improvement and innovation.

• Service Ownership:

  Take full ownership of the technical and operational health of customer security services, including delivery, incident response, and change management.

• Stakeholder Management:

  Serve as the senior point of contact for global clients. Translate customer needs into actionable security strategies.

• Security Operations Management:

  Oversee the execution of standard and complex changes in line with enterprise security standards. Manage escalations and ensure timely resolution.

• Automation & Optimization:

  Identify and implement process improvements, self-healing solutions, and automation to improve service delivery and reduce incidents.

• Governance & Compliance:

  Establish and enforce governance frameworks, ensuring quality, compliance, and adherence to legal and regulatory requirements.

• Resource Planning & Budgeting:

  Plan, track, and optimize team capacity and operational budgets. Drive cost efficiencies through process streamlining and tooling.

• Reporting & Analytics:

  Leverage data analytics and MI to track service metrics, identify trends, and guide decision-making for service improvements.

Key Skills:

• Have expert knowledge of NGFW, UTM, automation, networking concepts and devices
• Have experience of multiple security vendors (e.g. Palo Alto, F5, Cisco, Cisco FTD and Checkpoint) and/or hold relevant certifications
• Minimum experience of 12+ years
• Have good knowledge of routing protocols, security concepts and public cloud platforms
• Be knowledgeable in the application of current and emerging network software and hardware technology and protocols
• Possess extensive knowledge and experience in managing customer service with the ability to attain in-depth knowledge of customer needs and environment
• Have a successful track record of managing & transforming service desks
• Provide subject matter expertise and industry best practice to drive self-service, automation, and efficiencies
• Maintain understanding of desk technical and configuration activities, processes, and practices