Network Operations Center Manager

Job Description

Description: The Network Ops Center Manager will lead a dynamic team and ensure smooth daily operation of the network operations center (NOC). Primary objective is to ensure the operations are attended within agreed service Level agreement. Meeting Response and resolution in timely manner. The candidate will make certain the required infrastructure, resources and monitoring systems are available and operationally stable to meet the team’s & its customer requirements. The position works closely with other functional departments to identify, recommend, implement, and operate functional and cost-effective solutions for all aspects of the services managed by the NOC. The Network Ops Center Manager also takes care of the development and support of NOC team while leading critical network projects and operates within company policies and procedures. The Network Ops Center Manager is also instrumental in developing and/or vetting new technologies and services and aligning them with the organization’s strategic vision. Key Responsibilities:  Provide guidance, leadership and support to NOC team.  Responsible to set, meet the SLA Metrix and achieving adherence.  Responsible to get the highest customer feedback.  Support teams during IT Infrastructure activities and for the company network.  Support NOC team in designing, updating and monitoring data networking systems and equipment.  Ensure compliance to various IT industry standard like ISO 20000, ISO 27001/17/18 with company guidelines.  Responsible for setting up the processes, monitoring effectiveness and improvising thereafter.  Producing service delivery performance and compliance reports.  Implement strategic plans and goals for the team.  Perform managerial duties such as timesheet approval and department scheduling.  Facilitate the knowledge base management among teams.  Responsible for improving the customer satisfaction and employee satisfaction.  Introduce & implement innovation/automations in the system to improve productivity and run systems error free.  Responsible for improvising the productivity of the team.  Make sure the team follows systems, process towards organization guidelines.  Attend seminars, training sessions, and internal/external meetings.  Working towards goals set by management to achieve service targets.  All other duties as assigned. Position Requirements:  BSc/B.Tech in Electronic/computers Science or Engineering and/or equivalent work experience.  Experience of 5-7 years in any of the IT/ITES based support center operations.  Strong knowledge in ITIL processes, life cycle and ITIL certification is mandatory.  Fair knowledge in IT asset management/CMDB tools.  Strong knowledge in administration of ITSM/ticketing systems.  Good knowledge in project management tools.  Fair knowledge in Information Security Management Systems  Fair knowledge is ITSM (IT Service Management Tool) and IT Infrastructure management tools.  Proven ability to manage a team in 24x7 operations.  Proficient in MS Office/productivity tools.  Strong communication and interpersonal skills.  Professional attitude and appearance.  Ability to manage multiple projects and tasks.  Establish and maintain effective working relations with key stakeholders, employees and customers.  Willingness to work extended hours, weekends and holidays as necessary. Show more Show less