As part of our continued expansion, we are looking for a Network Operation Center (NOC) Analyst (IC1-G2) to join our Service Management Centre department. Based full-time in our Hyderabad, India office, the successful individual will join a support organization currently spread across Europe, North America & Asia, working in a follow-the-sun support model.
Working under the direction of a local manager, as an Network Operation Center (NOC) Analyst your responsibility will be to analyze, troubleshoot and resolve critical support cases raised by the Continent 8 customer base. Our customers are global like us and they rely on the Continent 8 global network, hosted infrastructure, and cybersecurity suite of services to be successful.Do you like working with different technologies within IT? Do you have a passion for customer service and support? This role might be for you!You will have the chance to work with a growing company and be exposed to networking, systems, cloud, and security infrastructure. Using critical thinking and problem-solving skills you will provide first-class service to our customers. You will also have a chance to use your organizational skills to coordinate between different internal teams and third-party vendors. This is an exciting position in a fast-paced company that will allow you to showcase your unique qualifications!The RoleAs a Network Operation Center (NOC) Analyst, working in our Service Management Centre, you will be responsible for:
- Daily operational support and maintenance of all Continent 8 infrastructure.
- Monitoring of system availability and performance to minimize downtime and optimize customer services.
- Supporting customer's requirements targeting a 99.9% continuous service level.
- Troubleshooting any network related issues and perform root cause analysis.
- Collaborating with level 3 technical teams supporting DC Hosting, Cloud and Network services.
- Participation in technology projects across DC, network, cloud domains.
- The creation and maintaining support & operational documentation.
Knowledge, Skills, Qualifications & Experience Required
- A minimum of 5-10 years of experience working within a network operations & support environment.
- Strong customer service orientation is a must.
- Experience in IP service management such as change and incident Management.
- Knowledge of some of the following technologies: Cisco Meraki, ASA firewall, Juniper hardware, VMWare solutions, Nutanix hardware, MS enterprise suite etc.
- Familiar with Network monitoring and resource management Tools (Cacti, MRTG, SolarWinds etc.).
- Bachelor’s degree in computer science or engineering or equivalent.
- Excellent organizational and communication skills.
- Strong technical and problem resolution skills with the ability to work under pressure.
- Experience monitoring large international networks while working within a global business with multiple locations is advantageous.
- ITIL, CCNA, JNCIA, VCA, Microsoft certification is desirable.
The TeamWe are a Global Team who are dedicated and focused on delivering quality support & services to our customers. We are a professional, hard-working, and fun bunch of people to work alongside. In this role you will be surrounded by approachable and helpful colleagues who have a wealth of skills and expertise in a multitude of technologies.A Typical DayAfter grabbing your morning coffee, you start your morning checking in and saying hello to your team members online throughout your region. Collectively you’d review the support queue for any new tickets, check-in with your manager on your assigned projects. As you will be exposed to a multitude of top tier technologies, no two days will be the same. You will be assigned a number of support cases, ranging from troubleshooting network outages, to monitoring DDoS threats and helping to implement new solutions for our customers. You will be continuously challenged & learning each day.Benefits & Perks
Benefits
At Continent 8 Technologies, we care about the well-being and success of our employees. We offer a comprehensive benefits package designed to support your personal and professional life, including:
- RRSP matching
- Competitive benefits and comprehensive health insurance coverage
- Global learning opportunities
- Opportunities to advance
- Cross training in other departments
Our Company
We’re an independent, international business on a mission to discover and deliver innovative technologies to enhance our market-leading connectivity, data center, cloud and cybersecurity solutions.Our USP is having a world-class global network and reputation to match. Our agility continues to be the key to our success in being a big player in the technology sector, supported by our bespoke, personalized, and exceptional customer service. We constantly achieve ambitious goals by delivering cutting-edge solutions that give us, and our clients, a competitive lead. Right now, we have data centers and points of presence in more than 60 locations across the globe, with additional locations being added monthly.Established over 20 years ago by visionary entrepreneurs with a passion for boutique customer service, these values continue to drive Continent 8 today. We have a solid foundation, a stellar back story, and an even brighter future
