As part of our continued expansion, we are looking for a Network Operation Center (NOC) Analyst (IC1-G2) to join our Service Management Centre department. Based full-time in our Hyderabad, India office, the successful individual will join a support organization currently spread across Europe, North America & Asia, working in a follow-the-sun support model. Working under the direction of a local manager, as an Network Operation Center (NOC) Analyst your responsibility will be to analyze, troubleshoot and resolve critical support cases raised by the Continent 8 customer base. Our customers are global like us and they rely on the Continent 8 global network, hosted infrastructure, and cybersecurity suite of services to be successful. Do you like working with different technologies within IT? Do you have a passion for customer service and support? This role might be for you! You will have the chance to work with a growing company and be exposed to networking, systems, cloud, and security infrastructure. Using critical thinking and problem-solving skills you will provide first-class service to our customers. You will also have a chance to use your organizational skills to coordinate between different internal teams and third-party vendors. This is an exciting position in a fast-paced company that will allow you to showcase your unique qualifications! The Role As a Network Operation Center (NOC) Analyst, working in our Service Management Centre, you will be responsible for: Daily operational support and maintenance of all Continent 8 infrastructure. Monitoring of system availability and performance to minimize downtime and optimize customer services. Supporting customer's requirements targeting a 99.9% continuous service level. Troubleshooting any network related issues and perform root cause analysis. Collaborating with level 3 technical teams supporting DC Hosting, Cloud and Network services. Participation in technology projects across DC, network, cloud domains. The creation and maintaining support & operational documentation. Knowledge, Skills, Qualifications & Experience Required A minimum of 5-10 years of experience working within a network operations & support environment. Strong customer service orientation is a must. Experience in IP service management such as change and incident Management. Knowledge of some of the following technologies: Cisco Meraki, ASA firewall, Juniper hardware, VMWare solutions, Nutanix hardware, MS enterprise suite etc. Familiar with Network monitoring and resource management Tools (Cacti, MRTG, SolarWinds etc.). Bachelor’s degree in computer science or engineering or equivalent. Excellent organizational and communication skills. Strong technical and problem resolution skills with the ability to work under pressure. Experience monitoring large international networks while working within a global business with multiple locations is advantageous. ITIL, CCNA, JNCIA, VCA, Microsoft certification is desirable. The Team We are a Global Team who are dedicated and focused on delivering quality support & services to our customers. We are a professional, hard-working, and fun bunch of people to work alongside. In this role you will be surrounded by approachable and helpful colleagues who have a wealth of skills and expertise in a multitude of technologies. A Typical Day After grabbing your morning coffee, you start your morning checking in and saying hello to your team members online throughout your region. Collectively you’d review the support queue for any new tickets, check-in with your manager on your assigned projects. As you will be exposed to a multitude of top tier technologies, no two days will be the same. You will be assigned a number of support cases, ranging from troubleshooting network outages, to monitoring DDoS threats and helping to implement new solutions for our customers. You will be continuously challenged & learning each day. Benefits & Perks Benefits At Continent 8 Technologies, we care about the well-being and success of our employees. We offer a comprehensive benefits package designed to support your personal and professional life, including: RRSP matching Competitive benefits and comprehensive health insurance coverage Global learning opportunities Opportunities to advance Cross training in other departments Our Company We’re an independent, international business on a mission to discover and deliver innovative technologies to enhance our market-leading connectivity, data center, cloud and cybersecurity solutions. Our USP is having a world-class global network and reputation to match. Our agility continues to be the key to our success in being a big player in the technology sector, supported by our bespoke, personalized, and exceptional customer service. We constantly achieve ambitious goals by delivering cutting-edge solutions that give us, and our clients, a competitive lead. Right now, we have data centers and points of presence in more than 60 locations across the globe, with additional locations being added monthly. Established over 20 years ago by visionary entrepreneurs with a passion for boutique customer service, these values continue to drive Continent 8 today. We have a solid foundation, a stellar back story, and an even brighter future
As part of our continued expansion, we are on the lookout for a Global Payroll Administrator to join our Human Resources team. Based in Hyderabad, the Global Payroll Administrator is responsible for managing end-to-end payroll operations across multiple countries, ensuring timely, accurate, and compliant payroll processing. This role oversees payroll through various platforms and partner organizations, prepares pay journals for accounting reconciliation, and maintains strong internal controls. The successful candidate will work autonomously while collaborating with HR teams in the United States, Canada, and India. The Role As a Global Payroll Administrator, you will be responsible for: Global Payroll Operations: Managing payroll cycles across supported countries, including data collection, validation, approvals, and reporting. Ensuring compliance with local statutory requirements and deadlines. Validating gross-to-net calculations, deductions, and adjustments. Vendor & Platform Management: Coordinating with in-country payroll providers and global aggregators. Overseeing integrations between Ceridian Dayforce, TriNet, BambooHR, and finance systems. Ensuring accurate data transfers and resolve discrepancies promptly. Accounting & Reconciliation: Preparing and posting pay journals for accounting reconciliation. Aligning payroll results to GL accounts and cost centers; manage accruals and reversals. Collaborating with Finance on month-end close and variance analysis. Compliance & Audit: Maintaining documented procedures for each jurisdiction. Supporting internal/external audits and statutory inspections. Ensuring adherence to GDPR and other data privacy regulations. Employee Support: Responding to escalated payroll queries with accuracy and confidentiality. Managing off-cycle payments and corrections as needed. Continuous Improvement: Identify process gaps and implement automation where possible. Stay updated on legislative changes and recommend system updates. Knowledge, Skills, Qualifications & Experience Required Minimum 10 years of payroll experience, including multi-country processing and pay journal preparation. Proven ability to manage external payroll vendors and global platforms. Strong understanding of payroll accounting and compliance requirements. Education & Certifications: Bachelor’s degree in Accounting, Finance, HR, or related field. Professional certifications (CPP, PCP/CPM, CIPP) preferred. Skills: Expertise in Ceridian Dayforce, TriNet, BambooHR. Strong analytical and reconciliation skills. Excellent communication and stakeholder management abilities. Working Hours: Must maintain flexible availability to cover critical payroll deadlines across global time zones, with core collaboration hours between 13:00–17:00 UTC. Our Company Continent 8 has powered a second digital revolution – a revolution defined by intense, instantaneous, and omnipresent computing power. We have built and secured the world’s most reliable and secure edge network. Our global footprint spans every inhabited continent, and our edge network is local to over 92% of the world’s population. We regularly fend off some of the most sophisticated attacks in the world and our security solutions are known to provide unmatched protection. We have developed specialized expertise in regulatory environments. We help protect against cyber and political risk, ensuring that our world class network delivers high availability and throughput. Our secure edge network is globally distributed and serves the world’s most demanding industries. The gaming and financial trading industries depend on us to process billions of dollars’ worth of transactions each day. The transportation and autonomous vehicle industries depend on us to move the world’s population. The energy and utility industries depend on us to power critical infrastructure. Organizations choose Continent 8 when they simply can’t afford to lose connectivity. We are the Edge Infrastructure-as-a-Service provider of choice for the world’s most demanding customers