Network Engineer

About Company

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Role

Experience : 5 - 9 Years

Location : Bengaluru

Job Roles and Responsibilities:

· Should be good with advanced to expert level knowledge and skills on Enterprise Networking (Routing & Switching).

· Collaborate and work closely with Incident management teams & prioritize the incidents shared by them.

· Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders.

· Collaborate and work closely with the Project teams for Configuration details (Hardware and software)

· Any new process update or technical update to be cascaded to the whole team.

· Is responsible for incidents escalated from Tier 1 or by a customer.

· Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 (high priority) tickets

· Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done.

· Should collaborate with Tier 3 engineers over more complex issues.

· Change Management Responsibilities:

o Tier2 is also responsible for the verifying the change request documents & make sure all the Pre/Post checks have been completed for all changes by the Project team.

o Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed.

· Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue.

· This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP R&S, which is more traditional knowledge, Datacenter (20%) and Wireless (10%)

· Should take initiative to improve and make business operations more efficient

· Should think analytically and assertively in pressure situations

· Must display leadership characteristics, have the desire to provide excellent customer service, and be self-motivated to continued learning

Primary Skill

Network Engineer with Strong Cisco Routing & Switching Support Skills