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Skills Required

network support resolve troubleshooting mpls vpn provisioning configuration service testing management test analysis audits compliance reporting planning engineering data

Work Mode

On-site

Job Type

Full Time

Job Description

Job description:

  • Handle escalations from L1 and L2 support teams and resolve high-priority incidents related to network operations.
  • Perform advanced troubleshooting of routers, switches, firewalls, BNGs, MPLS/VPN, and core infrastructure.
  • Monitor network performance and alerts using NMS tools and initiate corrective actions.
  • Provide support for subscriber provisioning, VLAN configuration, and service testing on GPON platforms.
  • Work on change management processes—plan, test, and execute configuration changes.
  • Coordinate with ISPs, vendors, and partners to resolve issues and support implementation
  • Responsible for performing traffic analysis, designing network optimizations, and conducting capacity planning.
  • Document incidents, root cause analyses, and create standard operating procedures (SOPs).
  • Participate in audits, compliance reporting, and continuous improvement of network processes.
  • Lead emergency response to major network outages and service degradation events.
  • Provide on-call support as part of a 24/7 operational team

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹65,000.00 per month

Ability to commute/relocate:

  • Pattom, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Network engineering: 5 years (Required)

Language:

  • English (Preferred)

License/Certification:

  • JNCIS-ENT/SP or JNCIP-ENT/SP (Preferred)
  • CCNP Data Center (Required)
  • CCNP (Required)

Location:

  • Pattom, Thiruvananthapuram, Kerala (Preferred)

Work Location: In person

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Albetech Software Solutions LLP

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