Network Engineer || L2 || with minimum 4year experience in Active Networking.

|| Duties & Responsibilities ||

Experience:

Minimum 4 years' experience in production environment related to Active Network and Enterprise Devices.

Network Support:

• Provide L2 technical support for enterprise networks including WAN, LAN, routers, switches, firewalls, wireless controllers, and access points.
• Basic understanding (Concept) of SD-WAN technologies (preferably Cisco Meraki and Cisco ISE).
• Configure and support remote access solutions such as SSL and IPSEC VPN.
• Manage and troubleshoot DNS/DHCP services and scopes.

Vendor & ISP Coordination:

• Liaise with ISP/vendor support for issue resolution and link restoration (ILL/MPLS/SD-WAN/Fiber Channel).

Network Device Management:

• Expertise in CLI-based management of network devices (routing, switching, firewall).
• Handle advanced tasks like IOS upgrades, configuration backups/restores, routing protocols (static/dynamic), policy-based routing, and SLA configurations.
• Layer 2 configuration knowledge (VTP, STP, VLANs, port security).

Incident & Change Management:

• Respond to major incidents proactively, ensuring timely resolution of NMS/customer-generated alerts.
• Maintain accurate documentation in ITSM (including configuration details and ticket attachments).
• Communicate effectively with clients on ticket status, planned changes, or outages.

Collaboration & Escalation:

• Work with cross-functional teams (FMS, Asset, Compliance, Security, NOC/SOC) to uphold service standards.
• Escalate complex service requests as needed to avoid SLA/OLA breaches.
• Leverage ITSM, ITAM, and NMS tools to resolve issues with minimal disruption.
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-: KRA (Key Responsibility Area): -

Advanced Troubleshooting:

1. Investigate and resolve more complex network issues i.e, Network flapping/latency, AP related troubleshooting, VPN, ERP access, AD Sync/Replication due to N/w Infra, Authentication etc.

Configuration:

1. Preliminary Configuration and Health Management of Routers, Enterprise Switches, Firewall, Load Balancer, AP

2. Implement basic changes/fine tuning to improve network performance issues.

Security:

1. Implement network security measures, monitor & management.

2. Proactive monitoring and respond to security incidents/alerts.

Collaboration:

1. Co-ordinate/ Forward tickets for critical issues in timely manner.

2. Assist in the planning of network upgrades and expansions, Device Refresh, Activity.

Interested candidates can directedly share updated resume to Email : -

|| subhendu.sadhukhan@allieddigital.net ||