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Network Engineer L2 Support

1 years

0 Lacs

navi mumbai maharashtra india

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

network support duration compensation service chat vpn servicenow documentation management coordination mim citrix wan ip communication

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Network Engineer - L2 Support

Job Type: Full - Time (On-Site)

Contract Duration: 01 - Year

Compensation: ₹ 60,000 to ₹ 70,000 INR Monthly

Location: Navi Mumbai, Maharashtra, India


Position Overview:

Network Engineer (Level 2)

Key Responsibilities:

  • Provide first-level technical support for Windows, O365, VPN, and network-related issues.
  • Handle inbound calls, chats, and emails through ITSM tools (ServiceNow/Remedy).
  • Manage user accounts in Active Directory and Office 365.
  • Troubleshoot hardware, printers, and peripheral issues.
  • Escalate complex issues to higher-level resolver teams as needed.
  • Maintain proper documentation and ensure timely ticket resolution.
  • Support queue management and incident coordination during MIM situations.

Required Skills:

  • L1-L2 Technical Support / IT Helpdesk
  • Windows OS and Citrix troubleshooting
  • VPN & Network basics (LAN/WAN, IP, DNS)
  • Active Directory & Office 365 administration
  • Hardware and peripheral support
  • ITSM tools (ServiceNow, Remedy, etc.)
  • Excellent communication skills in

    English

  • Customer-first attitude and strong problem-solving skills

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