National Collections Head

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Muthoot Pappachan Group Brand Purpose

To transform the life of the common man by improving their financial wellbeing

Muthoot Pappachan s strategic objective & SULB leadership

• Taking forward the legacy of Muthoot Pappachan Group / Muthoot Fincorp s 134-year-old family business, focused on gold loan, across 3600 branches, by adding a larger share of diversified portfolio of products & solutions through SULB vertical.
• Find new ways to improve operational efficiencies and offer exceptional customer experiences, thereby transitioning from traditional ways of doing business, through a combined push for innovation with intense competition
• Find newer talent and explore wider markets to expand and grow our secured and unsecured lending business. We will continue to deliver end-to-end solutions tailored to our target group of MSME s of all sizes.

Culture at Muthoot Pappachan Group

We do everything to gain and maintain the Trust of all the stakeholders and don t do anything to lose their Trust . Trust is the overarching Core Value , one which, our other values have been built.

Our Core Values

Integrity

• Asking oneself before saying, doing, or deciding on anything, whether it s passing the test of integrity
• No unethical shortcuts, to save time, money, and energy
• Strict adherence to regulatory and other statutory bodies guidelines
• Transparency in all business deals
• Offer solutions to customers based on their needs only
• Encourage people to highlight any practices that go against this core value

Collaboration

• Genuinely believe & treat the organization as your family
• Encourage people to build healthy professional relationship with members of other departments and functions
• Welcome feedback from other departments
• Encourage people from other departments to join for brainstorming sessions
• Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal
• Help others to achieve their goals / tasks

Excellence

• Maddeningly pursue excellence
• Look for best outcomes before finalizing the approach
• Maintain a constructive and critical mindset to gauge & ensure quality
• Open for constructive feedback from others to refine the final output
• Benchmark against the best only, should not be basis convenience
• We should look for continuous improvement
• Recognize and appreciate if we observe any superior performance
• Do not get settled for less at any cost display the go getter attitude
• Encourage people to stretch to achieve excellence

Job Purpose

Key Job Responsibilities

• Set up and monitor overall collections policy, processes, and monitoring mechanisms for unsecured and secured retail lending products, benchmarked with competition
• Set up an appropriate collection organization structure (in-house and outsourced) with appropriate spans of controls and productivity norms to ensure effective delinquency management
• Develop strong early warning signal mechanisms to manage portfolio quality and administer appropriate management interventions
• Manage overall costs and budgets to drive overall targeted collections business unit profitability
• Direct all recovery action and strategies across the various recovery channels and products
• Meet the recovery plan for the year portfolio review and feedback to credit on sourcing and portfolio trends
• Increasing Digitization across collections & ensuring strategy enhanced to ensure increased controls in collections
• Rationalize expenses by enhancing the collection strategy matrix
• Enhancing Recovery & Rate of recovery basis opportunities available
• Create a culture that embodies creativity, innovation, high integrity, performance orientation, and commitment to work
• manage outsourced collections vendors

Knowledge, Skills & Attributes

• Digital Leadership
• Strategic Planning
• Analytical Ability
• Policy & Product implementation

Key Stakeholders

• Internal CMD, CHRO, Vertical Head of Departments, Subordinates within Cross-Functional Teams.
• External Vendors, External Auditors, Regulatory authorities, Merchant Bankers, Investors, Credit Bureaus, and Rating Agencies.

Role Requirements

Educational Qualification Any UG/PG or MBA

Experience Overall 15 years + with experience in handling a similar role in a Secured and Unsecured Lending Business, NBFC/HFC at National role