MVNO Operations & Integration Manager

MVNO Operations & Integration Manager

📍 Gurgaon, India (Onsite )

Base Salary: ₹20 L–₹25L per annum, based on experience and fit

• On-target total compensation: Potential to reach ₹30L with performance-linked bonuses and benefits”

About the Role

We are launching a direct MVNO (Mobile Virtual Network Operator) with T-Mobile (USA) and EE (UK) and are hiring an MVNO Operations & Integration Manager to be based in our Gurgaon office.

This role is at the heart of building our MVNO platform — managing back-end systems, operator integrations, and day-to-day operations to ensure a smooth and profitable launch.

Key Responsibilities

• MVNO Systems & Integration

• Lead technical integration with T-Mobile (USA) and EE (UK).

• Oversee provisioning, billing, OSS/BSS, and CRM systems setup.

• Manage SIM lifecycle processes (activation, porting, roaming, suspension).

• Operations Management

• Ensure accurate billing, rating, and wholesale reporting.

• Track and optimize KPIs such as ARPU, churn, and cost per user.

• Troubleshoot and resolve issues with host operators and vendors.

• Commercial & Partner Coordination

• Work closely with operator account managers to maintain SLAs.

• Support commercial negotiations with technical inputs.

• Ensure compliance with telecom regulations in India, USA, and UK.

• Cross-Functional Collaboration

• Partner with Customer Service to enable smooth provisioning and issue resolution.

• Work with Finance teams on billing, settlements, and reconciliations.

• Provide technical insights to Sales & Product for new offers.

Ideal Profile

• 5–10 years’ experience in MVNO/MVNE/MNO operations (integration, OSS/BSS, provisioning, billing).

• Hands-on experience with MVNO launches or similar telecom system integrations.

• Familiarity with Tier-1 carriers such as T-Mobile, EE, Vodafone, Airtel, or Jio.

• Strong mix of technical execution and commercial understanding.

• Based in or willing to relocate to Gurgaon

What We Offer

• Opportunity to build and scale a global MVNO platform from India.

• Direct exposure to Tier-1 international operators.

• A high-growth, entrepreneurial environment with global impact.