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MSP Technical Account Manager

MSP Technical Account Manager

IBM

5 - 10 years

7 - 12 Lacs

Bengaluru

Posted:23 hours ago| Platform:

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Skills Required

data analysis microsoft azure account management gcp aws tam project management otm access management media strategy presales identity access management sql java iam saas ldap incident management media planning media research itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for someone to join a team of people who are bright, proactive, and passionate about making their customers wildly successful.

This person loves working with customers, guiding them, answering questions, and building great relationships with rapport and credibility.

The MSP Technical Account Manager (TAM) has a strong technical aptitude, loves to problem solve, and enjoys being challenged by partner requirements, all against a backdrop of an ever-changing product feature and commercial landscape. The MSP TAM will be the primary point of contact for product adoption with a focus on accelerating time to value for both the partner and their customers. The role will be responsible for delivering technical guidance and best practices on the Apptio Cloudability products through mentoring on solution design, performance, and scalability, as well as supporting the partner to create new services to maximize cloud spend by its customers.
Supporting MSP’s is a new service for Apptio, and as such the successful candidate will also take on the responsibility of defining the day-to-day activities, processes and KPIs required to deliver this service by future MSP TAMs. The individual will define the operating model, health metrics and success criteria required to ensure partners are receiving the right level of service to be successful and grow their business using the Apptio MSP solution. Primary Responsibilities:

Be the primary product expert and be able to answer customer questions and manage objections related to Apptio Cloud product capabilities.

Understand, in detail, the configuration of each customer’s Apptio Cloud implementation to proactively identify opportunities for configuration improvement and expanded feature usage.

Deploy your technical skills in service of accelerated customer value attainment, including hands-on work leveraging Application Programming Interfaces (APIs) to perform mass-updates of key configuration components.

Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.

Drive the successful adoption of Apptio’s suite of Cloud products to help customers realize the business value of our partnership and offerings.

Work closely with the customer to ensure they become power-users of our solution, and perform remote training to the consumers as needed.

Coordinate with Support, Product Management, R&D, and Customer Success to ensure the appropriate level of response to customer needs.

Assist with driving Apptio best practices and sharing knowledge throughout the organization

Act as customer advocate providing feedback on Product enhancements and requirements

Guide and lead enablement activities for MSP Partners delivering Apptio solutions.

Required education Bachelor's Degree Required technical and professional expertise

5+ years of experience in a B2B customer-facing technical account manager, business analyst, consulting, or technical analyst role

1+ years’ experience working with similar MSP products, in a customer supporting role, including working with Cloud SaaS products and CSP Partner Billing (AWS, Azure, GCP)data.

Skilled at quickly detecting and resolving data-related issues, with the ability to demonstrate this experience with data analysis and data manipulation.

Excellent communication skills demonstrated through an ability to build relationships and communicate complicated technical concepts in easy-to-understand terms, up to C-Level.

Understanding of Cloud IT infrastructure concepts, with certifications from AWS, Azure, GCP, or OCI a plus

Preferred technical and professional experience

Degree in fields such as Business, Economics, Accounting, Data Analytics, or Computer Science preferred.

Strong to expert hands-on data analysis skills using exploratory or scripting tools.

Previous experience providing technical account management, technical advisory, and relationship oversight for strategic channel accountsfrom individual contributors to senior leadership levels.

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MSP Technical Account Manager