MR- Service Head (ID 1141)

Key Responsibilities

• Strategic Operations & Service Leadership: Develop and implement a comprehensive service and maintenance strategy for our mobile robotics, aligned with business objectives and customer needs.
  
• Operational Excellence: Oversee all aspects of MR operations, including the development of standard operating procedures (SOPs) for MR onboarding and field operations.
  
• Technical Expertise: Provide expert technical leadership and guidance on complex mobile robotics systems, including sensors, actuators, and associated field instrumentation.
  
• Customer Success & Relationship Management: Be the primary point of contact for high-value MR clients post-deployment, acting as a trusted advisor to foster strong, long-term relationships.
  
• Data-Driven Leadership: Leverage data to identify inefficiencies and continuously improve processes across delivery, support, and customer engagement.
  

  
  

  
  Requirements

  Role Expectations
  

  
  

  • Education: Bachelors degree in Business, Operations, Engineering, or a related field (MBA is a plus).
    
  • Experience: A minimum of 12+ years of progressive experience in operations management, industrial maintenance, field service, or a related field, with at least 5+ years in a leadership role. The ideal candidate will have deep experience in automotive tech, telematics, or aftermarket MR services. A proven track record in customer success, delivery operations, and account management is essential.
    
  • Technical Skills: Deep understanding of mobile robotics systems and aftermarket product ecosystems. In-depth knowledge of various technologies relevant to robotics, such as sensors, actuators, and control systems.
    
  • Requisites: Preferred currently working with MR owners, a product company, or in the automotive industry.