Monitoring support Engineer

Job Title: Monitoring Support Engineer

Location: Mumbai

Experience: 1+ years in IT monitoring or infrastructure support roles

Job Summary:

We are seeking a proactive Monitoring Support Engineer to join our IT Infrastructure team. The ideal candidate will be responsible for real-time monitoring of IT systems, identifying potential disruptions, and ensuring timely escalation and resolution. This role plays a critical part in maintaining the availability, performance, and health of enterprise infrastructure including servers, networks, storage, and applications.

Key Responsibilities:

• Monitor infrastructure (servers, applications, networks, databases, etc.) using tools such as SolarWinds, Zabbix, Nagios, PRTG, SCOM, Grafana, or equivalent.

• Respond to alerts and incidents in real-time and ensure appropriate escalations as per defined SLAs.

• Perform initial triage, document issues clearly, and support L2/L3 teams in troubleshooting and resolution.

• Ensure all events, alerts, and incidents are logged, tracked, and updated in the ITSM tool (e.g., ServiceNow).

• Support onboarding and configuration of new assets and devices into the monitoring system.

• Generate daily/weekly performance and health reports for critical infrastructure.

• Collaborate with infrastructure, application, and security teams to refine monitoring thresholds and policies.

• Assist in continuous improvement initiatives including tuning alerts, eliminating false positives, and improving response times.

Required Skills & Experience:

• 2+ years of experience in IT infrastructure monitoring or NOC environment.

• Hands-on experience with at least one enterprise-grade monitoring platform (e.g., SolarWinds, SCOM, Nagios, PRTG).

• Basic understanding of Windows/Linux server operations, networking, and application architecture.

• Strong analytical and documentation skills.

• Good communication skills to coordinate with technical and non-technical teams.

• Willingness to work in shifts, including nights and weekends, as part of a 24x7 support model.