Monitoring-Operations Support-Infrastructure Monitoring

Job Description

This job looks for candidates who have grown from L0/Command Centre/NOC teams to be a SolarWinds SME. They should have proven experience of managing, mentoring, and uplifting a catch-and-dispatch L0 to a more reactive L1/L1.5 team keeping customer experience the focus. Candidates with below records/skill would be an apt fit Proven experience in the designing, implementing, upgrading, and managing SolarWinds HCO - Enterprise Scale or other SolarWinds platform versions/modules. Proven experience of working in L0/Command Centre/NOC team and hunger to uplift/upskill the team to L1/L1.5. Proficiency with one or more common IT ticketing systems preferably ServiceNow as a user. Good to have working knowledge of any scripting language. Knows how to integrate system using custom API s and/or packaged integrations. Knowledge of ITIL foundations Additional experience in working with similar observability and ITOM tools would be an excellent value add. Good knowledge related to Infrastructure management and Operations and understands the value first level teams bring to the table. Good to have experience in development of integration scripts/programs using SOAP/REST Webservices. Good to have experience integrating with Cloud Services. Outstanding communication, articulation skill both in oral and written form. Outstanding critical thinking skills. Adaptive person & openness to try different tools, technologies & concepts. Initiative-taking individual, able to work independently and in coordination with a team. Looking for a leader and not a manager who can brings can-do attitude and energy to the team.