Moderator Specialist

Moderator Specialist – On-Site in Gurugram (Work From Office Only)

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Company Description

XO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty space. We empower users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support.

Role Description

As a Moderator Specialist, you’ll be the guardian of our community standards and content quality. You’ll review listings, media, and user interactions to ensure they align with our guidelines. You’ll also help shape our moderation policies and escalate issues that require deeper investigation or policy updates. 

Responsibilities

• Review and approve or reject user-submitted listings, images, bios, and comments based on platform guidelines 
• Monitor user activity for spam, scams, inappropriate content, or policy violations 
• Flag and escalate high-risk or repeat violations to leadership or technical teams 
• Collaborate with the customer support team to resolve user-reported issues 
• Help refine and update moderation policies and workflows as the platform evolves 
• Maintain a consistent tone and approach that reflects XO Bestie’s values of inclusivity, creativity, and community 
• Track moderation trends and provide feedback to improve platform safety and user experience 

Requirements

• 0-2 years of experience

  in content moderation, trust & safety, or community management 
• Preferred degree is Marketing, Communications, Psychology, Arts, Technology.  
• Strong attention to details and ability to make fair, consistent decisions 
• Familiarity with digital marketplaces, creator platforms, or e-commerce environments 
• Excellent written communication skills 
• Comfortable using moderation tools, CMS platforms, and basic analytics dashboards 
• Knowledge of American English and slangs 
• Empathy, discretion, and a strong sense of digital responsibility 

Why Join Us

• Be part of a startup! and fast-growing platform with a mission to empower small businesses and creators 
• Friendly culture 
• Opportunity to shape support systems from the ground up 
• Work directly with the founders and core team in a collaborative, creative environment 
• A chance to grow with a platform that values creativity, community, and authenticity