MIS Manager

Role & responsibilities

• Sales Data Management:

• Collect, consolidate, and validate daily, weekly, and monthly sales data from various channels (B2B, B2C, Franchise, etc.).
• Maintain master data related to clients, accounts, and sales representatives.

• Reporting & Dashboards:

• Develop and maintain performance dashboards for management review.
• Generate regular and ad-hoc MIS reports (e.g., revenue trends, collection efficiency, growth tracking, customer retention, etc.).
• Create region-wise, product-wise, and channel-wise sales analysis reports.

• Business Analytics & Insights:

• Identify sales trends, deviations, and areas of concern/opportunity through data analysis.
• Support sales forecasting, budgeting, and target-setting processes.
• Track performance against KPIs, targets, and incentive plans.

• CRM & ERP Integration:

• Ensure smooth data flow from CRM/ERP systems to reporting tools.
• Coordinate with IT/CRM teams to address data discrepancies or process enhancements.

• Sales Support:

• Provide data support to field sales and regional managers.
• Develop performance review decks and sales review presentations for zonal and national meetings.
• Maintain incentive calculation reports and track eligibility criteria.

• Compliance & Audit Support:

• Ensure accuracy and integrity of all sales data in compliance with internal controls.
• Support internal and external audits with timely data retrieval and documentation.

Preferred candidate profile

• Bachelors or Master’s degree in Commerce, Business Administration, or related field.
• 12+ years of experience in MIS/Sales analytics, preferably in diagnostics or pharmaceutical industry.
• Strong proficiency in MS Excel (VLOOKUP, Pivot Tables, Macros, etc.,), PowerPoint, etc.,
• Familiarity with CRM/ERP platforms
• Excellent analytical, problem-solving, and communication skills.
• Ability to work with cross-functional teams and meet strict deadlines.

Preferred Attributes:

• Prior experience in the diagnostics/laboratory services industry.
• Knowledge of lab testing services, pricing models, and customer segmentation.
• Exposure to incentive and performance-based sales models.